Service Disruption - Optic Portal

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0282233

Posted Oct 10, 2025 - 09:25 UTC

Identified

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0282233

Posted Oct 10, 2025 - 08:43 UTC

Investigating

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0282233

Posted Oct 10, 2025 - 08:21 UTC

This incident affected: Merchant Portals (OPTIC Portal).