Paysafe
eCash Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 2025 - 04:45 UTC
Scheduled - Please be advised that on Tuesday Nov 11th from 4:45 to 8:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0302864
Nov 11, 2025 04:45-08:45 UTC
Remembrance Day Holiday - Peoples Group
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 2025 - 04:00 UTC
Scheduled - Please be advised that our 3rd party provider Peoples Group (Interac)'s offices will be closed on Tuesday, November 11, 2025, in observance of Remembrance Day holiday.

Funding and settlement will not be processed on Tuesday, November 11, 2025 and will instead be processed on the next business day, Wednesday, November 12, 2025.

Reference ID: CHG0303127
Nov 11, 2025 04:00 - Nov 12, 2025 04:00 UTC
US Holiday Notice - Remembrance & Veterans Day
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 2025 - 00:00 UTC
Scheduled - Please note that, in observance of Remembrance Day in Canada and Veterans Day in the U.S. on Tuesday, November 11, 2025, funding and settlements will be processed on the following business day, Wednesday, November 12, 2025.
Nov 11, 2025 00:00 - Nov 12, 2025 00:00 UTC
Uptime over the past 90 days. View historical uptime.
Skrill Operational
90 days ago
100.0 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
100.0 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
100.0 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
100.0 % uptime
Today
Paysafecard (merchant) Under Maintenance
90 days ago
99.78 % uptime
Today
PSC Payment Under Maintenance
90 days ago
99.99 % uptime
Today
PSC Payment myPaysafe Under Maintenance
90 days ago
99.99 % uptime
Today
PSC Payout & Refund Under Maintenance
90 days ago
99.99 % uptime
Today
Paysafecash Payment Under Maintenance
90 days ago
99.99 % uptime
Today
eCash PagoEfectivo Under Maintenance
90 days ago
99.99 % uptime
Today
eCash SafetyPay Under Maintenance
90 days ago
98.26 % uptime
Today
eCash Settlement Report Under Maintenance
90 days ago
100.0 % uptime
Today
eCash Store Locator B2B Under Maintenance
90 days ago
100.0 % uptime
Today
Paysafecard (distributor) Under Maintenance
90 days ago
100.0 % uptime
Today
Pin On Demand Distribution Under Maintenance
90 days ago
100.0 % uptime
Today
Paysafecash Distribution Under Maintenance
90 days ago
100.0 % uptime
Today
eCash Reconciliation Files Under Maintenance
90 days ago
100.0 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
100.0 % uptime
Today
CIP Generation ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
Merchant Notification (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Wallet Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Express Application ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
DirectWS (SOAP) ? Operational
90 days ago
100.0 % uptime
Today
MPIAPI (REST) ? Operational
90 days ago
100.0 % uptime
Today
Viafintech Operational
Customer checkout ? Operational
Retailer API: API integration ? Operational
Store API ? Operational
Viacash Merchant API ? Operational
Viafintech App ? Operational
Income Access Operational
90 days ago
100.0 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
100.0 % uptime
Today
White Label Wallet Operational
Wallet Management ? Operational
Payments ? Operational
Prepaid Cards ? Operational
Webhooks ? Operational
Merchant Portals Operational
90 days ago
100.0 % uptime
Today
iAccess Operational
90 days ago
100.0 % uptime
Today
MCPS Instore Operational
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
OPTIC Portal Operational
90 days ago
100.0 % uptime
Today
Processing and APIs Operational
90 days ago
100.0 % uptime
Today
Account Updater ? Operational
90 days ago
100.0 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
100.0 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
100.0 % uptime
Today
Direct Debit API Operational
90 days ago
100.0 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
100.0 % uptime
Today
3DS V2 Operational
90 days ago
100.0 % uptime
Today
Webhooks Notification Delivery API ? Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
iGaming - Pay by Bank ? Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
100.0 % uptime
Today
ApplicationXP Onboarding ? Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
100.0 % uptime
Today
PXP Webhost API Operational
90 days ago
100.0 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
90 days ago
100.0 % uptime
Today
Merchant Test Operational
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Under Maintenance
90 days ago
99.99 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Banco de Crédito del Perú (BCP) ? Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
100.0 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
BORGN (Borgun) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
eps-Payment (PSA) ? Operational
90 days ago
99.96 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
FIS ? Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
100.0 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer Under Maintenance
90 days ago
100.0 % uptime
Today
Interchecks ? Operational
90 days ago
100.0 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) ? Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
Mazooma ? Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
Multibanco ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Batch Processing Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Invoices Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Financial Reporting ? Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Real-Time Processing Operational
90 days ago
100.0 % uptime
Today
Thredd ? Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
100.0 % uptime
Today
US Banking Funding Services ? Under Maintenance
90 days ago
100.0 % uptime
Today
Venmo (Braintree) ? Operational
90 days ago
100.0 % uptime
Today
VIP Preferred ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
100.0 % uptime
Today
GMoney Operational
90 days ago
99.98 % uptime
Today
AptPay Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Payment Processing Planned Release Nov 11, 2025 09:00-11:00 UTC

Please be advised that on Tuesday November 11 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance on one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected, however if you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0303789
Posted on Nov 10, 2025 - 18:09 UTC

Paysafe Planned Maintenance - Processing and APIs Nov 11, 2025 09:00-11:00 UTC

Please be advised that on Tuesday, November 11, 2025 at 9AM UTC, we will be performing a maintenance of our Processing and API services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0304071
Posted on Nov 07, 2025 - 15:22 UTC

Payment Processing Planned Release Nov 11, 2025 09:00-11:00 UTC

Please be advised that on Tuesday November 11 from 4:00-6:00 AM ET (9 - 11 AM UTC), Paysafe will be performing a maintenance on several micro services. Additional monitoring will be in place during and post the maintenance.

We do not anticipate any impact, however, if you do experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.

Ref ID: CHG0301198
Posted on Nov 03, 2025 - 19:54 UTC

Payment Processing Planned Release Nov 12, 2025 09:00-11:00 UTC

Please be advised that on Wednesday November 12 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0302874
Posted on Nov 10, 2025 - 21:07 UTC

Paysafe Planned Maintenance Nov 12, 2025 09:00-11:00 UTC

Please be advised that on Wednesday November 12 from 4:00-6:00 AM ET (9 -11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0301198
Posted on Nov 04, 2025 - 12:41 UTC

NBX Planned/Scheduled micro-service deployment Nov 13, 2025 09:00-11:00 UTC

Please be advised that on Thursday November 13 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Ref id: CHG0303955
Posted on Nov 10, 2025 - 21:05 UTC

Partner Maintenance - Peoples Group Nov 13, 2025 12:00-14:00 UTC

Please be advised that our partner Peoples Group will be performing planned maintenance on their e-Transfer.

No service impact is expected.

Reference ID:CHG0303598
Posted on Nov 04, 2025 - 19:23 UTC

Partner Maintenance - Global Payments Nov 18, 2025 05:00-12:00 UTC

Please be advised that our partner Global Payments will be performing a planned network maintenance in their Richmond Data Center.

Minimal service impact is expected.

Reference ID: CHG0304189
Posted on Nov 07, 2025 - 17:42 UTC

Partner Maintenance - Interac Nov 23, 2025 04:30-12:00 UTC

Please be advised that our partner Interac will be performing planned maintenance on their e-Transfer Services.

Downtime of approximately 3 hours and 45 minutes is expected during that period.

Reference ID: CHG0298355
Posted on Oct 02, 2025 - 19:57 UTC
Nov 11, 2025

Unresolved incidents: eCash Planned Maintenance, Remembrance Day Holiday - Peoples Group, US Holiday Notice - Remembrance & Veterans Day.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Service Disruption - Interchecks
Resolved - Please be advised we experienced a degradation affecting Interchecks services between 00:34 UTC and 00:36 UTC.
The incident has been resolved successfully by our partner and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0286146
Nov 8, 22:34 UTC
Partner Maintenance - Interac
Completed - The scheduled maintenance has been completed.
Nov 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their e-Transfer service.

Minimal service impact is possible.

Reference ID: CHG0302227
Oct 27, 20:50 UTC
Nov 7, 2025
Partner Maintenance - Interac
Completed - The scheduled maintenance has been completed.
Nov 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 UTC
Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their e-Transfer service.

Minimal service impact is possible.

Reference ID: CHG0302227
Oct 27, 20:49 UTC
Nov 6, 2025
eps-Payment Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PSA was remediating the situation.
MIM Paysafe

Reference ID:INC0285954
Nov 6, 18:28 UTC
Update - We are continuing to investigate this issue.
Nov 6, 18:12 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

MIM Paysafe

Reference ID: INC0285954
Nov 6, 18:09 UTC
Partner Maintenance - Global Payments
Completed - The scheduled maintenance has been completed.
Nov 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned Network maintenance on their Richmond and Atlanta Data Centers.

Minimal service impact is expected.

Reference ID: CHG0302926
Oct 30, 16:07 UTC
Nov 5, 2025
Skrill and Neteller Merchant Portals Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0285718
Nov 5, 15:09 UTC
Update - We are continuing to investigate this issue.
Nov 5, 14:07 UTC
Investigating - We are investigating a potential issues with the services mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0285718
Nov 5, 14:05 UTC
Payment Processing Planned Release
Completed - The scheduled maintenance has been completed.
Nov 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:00 UTC
Scheduled - Please be advised that on Wednesday November 5 from 2:00-7:00 AM ET (7AM - 2PM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.

We do not anticipate any impact, though a few transaction failures may occur during the maintenance window. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Ref id: CHG0302662, CHG0303232, CHG0302590
Nov 3, 16:53 UTC
Payment Processing Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:00 UTC
Scheduled - Please be advised that on Tuesday November 4 from 8:00 PM – November 5 8:00 AM ET (Wed Nov 5 1AM – Wed Nov 5 1PM UTC), Paysafe will be performing a maintenance in their test environment.


There is minimal impact expected during this maintenance. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0302674
Nov 3, 19:22 UTC
Service Disruption - AptPay
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner AptPay was remediating the situation.
MIM Paysafe

Reference ID:INC0285639
Nov 5, 05:43 UTC
Investigating - We are investigating potential issue with the AptPay service and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0285639
Nov 5, 05:30 UTC
Nov 4, 2025
Paysafe Planned Maintenance - Processing and APIs
Completed - The scheduled maintenance has been completed.
Nov 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 11:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 18:11 UTC
Scheduled - Please be advised that on Tuesday November 4 from 6:00-7:00 AM ET (11AM – 12 PM UTC), Paysafe will be performing an enhancement to its resiliency model. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Ref id: CHG0302889
Nov 3, 17:12 UTC
iAccess Platform Release
Completed - The scheduled maintenance has been completed.
Nov 4, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:30 UTC
Scheduled - Please be informed that we will be performing maintenance on the Business Application - iAccess Platform.

Reference ID: CHG0303354
Nov 3, 19:11 UTC
Nov 3, 2025
Service Disruption - Cardinal Commerce (3DS2)
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Cardinal was remediating the situation.
MIM Paysafe

Reference ID:INC0285217
Nov 3, 14:38 UTC
Investigating - Our partner Cardinal has identified an issue with their Visa Consumer Authentication Services (VCAS/3DS) service.
As per their latest update the issue has been mitigated.
We continue to closely monitor the impacted services and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0285217
Nov 3, 11:49 UTC
Nov 2, 2025
Worldpay Service Disruption
Resolved - Please be informed that an incident occurred during the scheduled Daylight / Standard Savings Time Change maintenance window between 03:00 and 05:00 ET. During this period, systems experienced temporary instability.
All services are now operating normally, and no further impact is expected.
We apologize for the inconvenience this may cause.

Ref id: INC0285068
Nov 2, 08:57 UTC
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Partner Maintenance - Global Payments
Completed - The scheduled maintenance has been completed.
Oct 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 10:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned maintenance on their GSAP-NA Platform ATR .

No service impact is expected.

Reference ID: CHG0301683
Oct 24, 06:23 UTC
Oct 29, 2025
Service Disruption - SafetyPay via paysafecard
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while Microsoft was remediating the situation.
MIM Paysafe

Reference ID: INC0284503
Oct 29, 21:00 UTC
Monitoring - Microsoft has identified and applied a fix for the issue. Due to the complexity of the solution, the complete restoration of affected services will require a certain period of time. Our teams continue to actively monitor the situation and remain vigilant for any indications of recovery.

Reference ID: INC0284503
Oct 29, 20:34 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 17:30 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 17:28 UTC
Identified - We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.
Please note this issue is due to a global Azure outage, which has been acknowledged by Microsoft.
We are monitoring the situation closely and will provide updates as they become available.
Reference ID: INC0284503
Oct 29, 17:26 UTC
Investigating - We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID:INC0284503
Oct 29, 17:10 UTC
Service Disruption - eps-Payment (PSA)
Resolved - This incident has been resolved.

MIM Paysafe

Reference ID:INC0284435
Oct 29, 14:08 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0284435
Oct 29, 13:38 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0284435
Oct 29, 12:56 UTC
Investigating - We are investigating a potential issue with the eps-Payment (PSA) service and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0284435
Oct 29, 12:37 UTC
Paysafe Planned Maintenance - Processing and APIs
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on our services Checkout v2, paysafe.js.
No service impact is expected.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0302105, CHG0302182
Oct 28, 16:48 UTC
Oct 28, 2025
Partner Maintenance - Global Payments
Completed - The scheduled maintenance has been completed.
Oct 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned maintenance on their Sierra, Saratoga, Summit and Network services

No service impact is expected.

Reference ID: CHG0302217
Oct 27, 17:14 UTC
Paysafe Planned Maintenance - Processing and APIs
Completed - The scheduled maintenance has been completed.
Oct 28, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on our services Checkout v2, paysafe.js, Hosted API
No service impact is expected.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0300969
Oct 27, 16:10 UTC
Paysafe Planned Maintenance - Payment Processing
Completed - The scheduled maintenance has been completed.
Oct 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 UTC
Scheduled - Please be advised that on Tuesday October 28 from 4:00-5:00 AM ET (9-10 AM UTC), Paysafe will be performing a maintenance in their test environment.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.


Reference ID: CHG0295683
Oct 24, 14:29 UTC
eCash Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 05:45 UTC
Scheduled - Please be advised that on Tuesday Oct 28th from 5:45 to 8:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services.
Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Oct 27, 13:46 UTC
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