Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.
This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.
Reference ID: CHG0274392 Posted on
Mar 13, 2025 - 18:12 UTC
Resolved -
The incident has been resolved successfully and the impacted service is fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:36 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:27 UTC
Investigating -
We are investigating a potential issue with TSYS Acquiring solutions and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255995
Mar 24, 10:50 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255972
Mar 23, 08:34 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 UTC
Scheduled -
Please be advised that our partner Thredd will be performing a maintenance on Sunday – 23rd March 2025, between 01:00 GMT to 03:00 GMT (UK time).
Jan 27, 10:14 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:35 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:20 UTC
Mar 21, 2025
Unresolved incident: Incorrect display of transactionIDs in OPTIC portal.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Reference ID: INC0255767
Mar 20, 09:00 UTC
Investigating -
We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255753
Mar 19, 21:34 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:53 UTC
Scheduled -
Dear All,
Please be advised that during the above mentioned timeframe PS Austria will be performing maintenance. The following service will not be available for customers from Unicredit Bank Austria during the specified time: - EPS, EMS, BankIDENT
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255594
Mar 18, 11:35 UTC
Investigating -
We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.
Resolved -
Please be advised that the issue has been fixed and webhooks latency has subsided. Webhooks for transactions that were impacted will be updated within the next 60 minutes. Thank you for your understanding.
MIM Paysafe
Reference ID:INC0255537
Mar 17, 18:28 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0255537
Mar 17, 18:01 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0255537
Mar 17, 16:48 UTC
Update -
We are investigating a potential issue with webhook delivery with payments. Apologies for the impact this might have on your business.
Further updates will follow.
MIM Paysafe Reference ID:INC0255537
Mar 17, 16:42 UTC
Investigating -
We are investigating a potential issue with webhook delivery with payments. Apologies for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 17, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 UTC
Scheduled -
Please be advised that our partner Pavilion Payments will be performing a maintenance on their VIP Preferred service. During the mentioned time frame (1PM - 1:30PM UTC) the service will experience potential traffic disruption for a few minutes.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255497
Mar 17, 03:23 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255497
Mar 17, 03:19 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Please be advised that the degradation in Interchecks processing, previously reported, has subsided. There’s no indication of an internal system failure on the PaySafe or Interchecks side. The teams have closely monitored the service, and it has now stabilized. We will continue to observe for any recurrence and provide further updates if necessary.
Best Regards,
Reference ID: INC0255490
Mar 16, 14:53 UTC
Monitoring -
Deal all,
Please be advised that we are experiencing degradation with Interchecks.
The degradation in Interchecks processing has been traced to Visa/Mastercard, indicating that the issuing banks (Stride Bank and The Bancorp Bank) were unavailable to process transactions. There’s no indication of an internal system failure on the PaySafe or Interchecks side. The teams are currently closely monitoring the service.
Please be advised that WordPay experienced an incident affecting debit transaction authorizations on the STAR network.
STAR network technical resources resolved an internal issue to restore service. Worldpay systems functioned normally throughout the incident. Worldpay will continue to monitor the environment for stability.
Resolved -
This incident has been resolved.
Mar 15, 10:25 UTC
Investigating -
We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Mar 15, 10:15 UTC
Resolved -
Please be advised we experienced a PSC system degradation affecting Kaizen, impacting transaction processing and order fulfillment. The issue stemmed from a communication disruption between applications and the database. Our teams identified the issue and worked to restore it, resolving the incident.
Resolved -
Please be advised we experienced a disruption with Unity Merchant Portal. The incident has been resolved successfully and the impacted service is fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PSAustria was remediating the situation. MIM Paysafe
Reference ID: INC0255373
Mar 13, 20:38 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255313
Mar 13, 12:49 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0255313
Mar 13, 12:37 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 13, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 UTC
Scheduled -
Please be advised that on Thursday March 13th from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PavilionPayments was remediating the situation. MIM Paysafe
Reference ID: INC0255268
Mar 12, 22:42 UTC
Monitoring -
Our provider PavilionPayments implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0255268
Mar 12, 22:33 UTC
Investigating -
We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Mar 12, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 UTC
Scheduled -
Please be advised that on Wednesday March 12th from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Mar 12, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:00 UTC
Scheduled -
Please be advised that on Tuesday March 11th from 6:00-8:00 AM ET (10-12 PM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Barclays was remediating the situation. MIM Paysafe
Reference ID:INC0255174
Mar 11, 21:56 UTC
Investigating -
We are investigating а potential issue with our Barclays provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0254514
Mar 11, 17:03 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0254514
Mar 4, 16:06 UTC
Investigating -
Please be advised we are experiencing a service degradation affecting Activity Reports due to latency and intermittent timeouts across multiple merchants. The teams are actively investigating the cause of issue. More updates will be provided according to the development of the investigation.
Resolved -
The incident has been resolved successfully.
Reference ID:INC0254610
Mar 11, 13:18 UTC
Investigating -
This is to notify that there will be delays with the February Fiserv merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded. As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255097
Mar 11, 12:22 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Reference ID: INC0255097
Mar 11, 11:59 UTC
Investigating -
We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0252847
Mar 11, 11:35 UTC
Update -
Please be advised that Paysafe has noticed an issue where some fees charged to the merchant accounts in November and December are missing from the monthly statements/invoices. Our processor is currently working on identifying the cause of the missing fees and Paysafe will remove any incorrect invoices already loaded to the Business portal - RESOLVED
We are additionally working with our Vendor on remediating the following issues in Business portal: - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IN PROGRESS - Merchants may observe duplicate Payment fees in the Business portal - IN PROGRESS
Feb 5, 10:25 UTC
Update -
We are continuing to investigate this issue.
Feb 5, 10:24 UTC
Update -
Please be advised that Paysafe has noticed an issue where some fees charged to the merchant accounts in November and December are missing from the monthly statements/invoices. Our processor is currently working on identifying the cause of the missing fees and Paysafe will remove any incorrect invoices already loaded to the Business portal - RESOLVED
Feb 5, 09:25 UTC
Investigating -
Please be advised that Paysafe has noticed an issue where some fees charged to the merchant accounts in November and December are missing from the monthly statements/invoices. Our processor is currently working on identifying the cause of the missing fees and Paysafe will remove any incorrect invoices already loaded to the Business portal.
Jan 24, 15:54 UTC
Completed -
The scheduled maintenance has been completed.
Mar 11, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:30 UTC
Scheduled -
Please be advised that on Monday March 10th from 5:30-7:30 PM PST (March 11th 00:30 - 02:30 UTC), Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Mar 10, 19:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:10 UTC
Scheduled -
Please be advised that on Monday March 10th from 1:00-5:00 PM ET (5-9 PM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID:INC0254991
Mar 10, 03:40 UTC
Monitoring -
Our provider Multibanco implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0254991
Mar 10, 03:25 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.