Paysafe
Investigating - Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

Mar 21, 2025 - 10:22 UTC
Identified - Please be advised of the updates on the below issues:
- Rolling reserve corrections on Nov 20th and 21st, 2024 not visible in the Business portal, Reference ID: INC0253480 has been RESOLVED. All corrections should be available in the portal.
- Merchants may observe duplicate Payment fees in the Business portal - Reference ID: INC0251870 - A fix is being tested. It is expected to be deployed on May 16th. We will update once the fix is deployed and issue resolved.

We apologize for the impact these issues have on your business. We value your partnership and appreciate your understanding while our partner is remediating the situation.

May 14, 2025 - 10:41 UTC
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal.
The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.
- Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
- Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

MIM Paysafe

Mar 18, 2025 - 11:39 UTC
Investigating - Be aware that we are experiencing an issue with our payment processor where payment fee records are missing.

We are working with them to rectify the issue.

ETA of the resolution provided by RS2 is May 07 2025

Reference ID: INC0262275

Apr 29, 2025 - 16:13 UTC
Skrill Operational
90 days ago
99.99 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
99.99 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
99.99 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
99.99 % uptime
Today
Paysafecard (merchant) Operational
90 days ago
99.87 % uptime
Today
PSC Payment Operational
90 days ago
99.93 % uptime
Today
PSC Payment myPaysafe Operational
90 days ago
99.93 % uptime
Today
PSC Payout & Refund Operational
90 days ago
99.93 % uptime
Today
Paysafecash Payment Operational
90 days ago
99.93 % uptime
Today
eCash PagoEfectivo Operational
90 days ago
99.9 % uptime
Today
eCash SafetyPay Operational
90 days ago
99.8 % uptime
Today
eCash Settlement Report Operational
90 days ago
99.65 % uptime
Today
eCash Store Locator B2B Operational
90 days ago
99.93 % uptime
Today
Paysafecard (distributor) Operational
90 days ago
99.92 % uptime
Today
Pin On Demand Distribution Operational
90 days ago
99.92 % uptime
Today
Paysafecash Distribution Operational
90 days ago
99.92 % uptime
Today
eCash Reconciliation Files Operational
90 days ago
99.93 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
99.98 % uptime
Today
CIP Generation ? Operational
90 days ago
99.96 % uptime
Today
Merchant Portal (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
Merchant Notification (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Express Application ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
DirectWS (SOAP) ? Operational
90 days ago
100.0 % uptime
Today
MPIAPI (REST) ? Operational
90 days ago
100.0 % uptime
Today
Viafintech Operational
Customer checkout ? Operational
Retailer API: API integration ? Operational
Store API ? Operational
Viacash Merchant API ? Operational
Viafintech App ? Operational
Income Access Operational
90 days ago
99.99 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
99.96 % uptime
Today
White Label Wallet Operational
Wallet Management ? Operational
Payments ? Operational
Prepaid Cards ? Operational
Webhooks ? Operational
Merchant Portals Operational
90 days ago
99.99 % uptime
Today
iAccess Operational
90 days ago
100.0 % uptime
Today
MCPS Instore Operational
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
OPTIC Portal Operational
90 days ago
99.99 % uptime
Today
Processing and APIs Operational
90 days ago
99.99 % uptime
Today
Account Updater ? Operational
90 days ago
100.0 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
99.97 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
99.99 % uptime
Today
Direct Debit API Operational
90 days ago
100.0 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
99.96 % uptime
Today
3DS V2 Operational
90 days ago
99.99 % uptime
Today
Webhooks Notification Delivery API ? Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
iGaming - Pay by Bank ? Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
99.99 % uptime
Today
ApplicationXP Onboarding ? Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
99.95 % uptime
Today
PXP Webhost API Operational
90 days ago
99.99 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
90 days ago
100.0 % uptime
Today
Merchant Test Operational
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
90 days ago
99.98 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
99.99 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
BORGN (Borgun) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
eps-Payment (PSA) ? Operational
90 days ago
99.94 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
FIS ? Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
99.97 % uptime
Today
Global Payments Operational
90 days ago
99.97 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer Operational
90 days ago
99.97 % uptime
Today
Interchecks ? Operational
90 days ago
99.9 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) ? Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
Mazooma ? Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
Multibanco ? Operational
90 days ago
99.92 % uptime
Today
PayPal Operational
90 days ago
99.98 % uptime
Today
Paysafe Acquiring RS2 - Batch Processing Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Invoices Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Real-Time Processing Operational
90 days ago
99.98 % uptime
Today
Thredd ? Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
99.99 % uptime
Today
US Banking Funding Services ? Operational
90 days ago
100.0 % uptime
Today
Venmo (Braintree) ? Operational
90 days ago
100.0 % uptime
Today
VIP Preferred ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Direct Marketing PXP planned maintenance May 16, 2025 03:00-06:30 UTC

Please be advised that on Thursday, June 15 from 11:00 PM - June 16 02:30 AM ET (May 16 from 3:00 – 6:30 UTC), Paysafe will be undergoing maintenance in one of its datacenters.

We anticipate up to 1 hour of downtime of the PXP services and thank you for your understanding.

Reference ID: CHG0280382

Posted on May 13, 2025 - 11:08 UTC

People's group Holiday Closure Notice: Victoria Day Holiday May 19, 2025 04:00 - May 20, 2025 04:00 UTC

Due to the holiday on Monday May 19 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday, May 20, 2025.
Posted on May 13, 2025 - 06:30 UTC
May 15, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0258270

May 15, 11:41 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0258270

Apr 23, 20:30 UTC
Update - We are continuing to investigate this issue.
Apr 23, 17:58 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0258270

Apr 23, 15:01 UTC
Completed - The scheduled maintenance has been completed.
May 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 UTC
Scheduled - Please be advised that on Thursday May 15 08:00-10:00 UTC, we will be performing a maintenance of our Porcessing and API services . Additional monitoring will be in place during and post the maintenance.

There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0280790

May 12, 17:10 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0263722

May 15, 08:58 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0263722

May 15, 08:44 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 15, 08:36 UTC
Completed - The scheduled maintenance has been completed.
May 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 UTC
Scheduled - Please be advised that on Wednesday May 14 from 4:00-10:00 AM ET (9-3 PM UTC), Paysafe will be performing a maintenance in their test environment.


There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0280538

May 12, 17:43 UTC
May 14, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0263679

May 14, 17:14 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0263679

May 14, 16:46 UTC
Completed - The scheduled maintenance has been completed.
May 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned maintenance on their Richmond Data Center.

Minor impact is expected.

Reference ID: CHG0281121

May 13, 16:39 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0263614

May 14, 09:37 UTC
Update - We are continuing to monitor for any further issues.
May 14, 09:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 08:20 UTC
Investigating - We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 14, 08:10 UTC
May 13, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Global Payments was remediating the situation.
MIM Paysafe

Reference ID: INC0263436

May 13, 14:28 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0263436

May 13, 12:32 UTC
Completed - The scheduled maintenance has been completed.
May 13, 11:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled - Please be advised that during the time frame mentioned above our partner Global Payments will be performing a maintenance.
No impact is expected.

Reference ID: CHG0280316

May 6, 07:44 UTC
Completed - The scheduled maintenance has been completed.
May 13, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:15 UTC
Scheduled - Please be advised that on Tuesday May 13th from 7:45 to 11:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

MIM Paysafe

Reference ID: CHG0279810

May 12, 14:18 UTC
Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 UTC
Scheduled - Please be advised that on Tuesday May 13 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

MIM Paysafe

Reference ID: CHG0280738

May 12, 16:48 UTC
Resolved - Please be advised the maintenance by BCP Bank has been completed.
Connectivity is now restored and the integration is up and running.
We apologize for the impact this issue had on your business.
MIM Paysafe

Reference ID: INC0263431

May 13, 09:33 UTC
Investigating - Please be advised that BCP Bank integrations for SafetyPay and PagoEfectivo are currently unavailable.
This is due to a unplanned maintenance performed by BCP bank.
The maintenance is scheduled to last from 07:10 UTC to 09:00 UTC

Reference ID: INC0263431

May 13, 08:24 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0263434

May 13, 09:16 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0263434

May 13, 09:12 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0263434

May 13, 08:45 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation.
MIM Paysafe

Reference ID:INC0263424

May 13, 06:56 UTC
Identified - Our provider Iterchecks has identified the root cause and is working on implementing a solution.
MIM Paysafe

Reference ID:INC0263424

May 13, 06:32 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

May 13, 05:48 UTC
Resolved - This incident has been resolved.
May 13, 05:15 UTC
Investigating - We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

May 13, 05:10 UTC
Resolved - This incident has been resolved.
May 13, 05:15 UTC
Investigating - We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

May 13, 05:10 UTC
May 12, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PSAustria was remediating the situation.
MIM Paysafe

Reference ID: INC0263334

May 12, 15:30 UTC
Monitoring - Our provider PSAustria implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID: INC0263334

May 12, 15:26 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0263334

May 12, 15:19 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0263334

May 12, 14:33 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0263282

May 12, 06:34 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0263282

May 12, 06:21 UTC
May 11, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0263251

May 11, 11:08 UTC
Investigating - We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 11, 11:03 UTC
Resolved - The errors have subsided and normal processing is restored. We appreciate your understanding.
MIM Paysafe

Reference ID: INC0263248

May 11, 07:00 UTC
Identified - Please note that the issue is is restricted to Well Fargo's bank only, Impacted customers are advised to reach out to their bank for support. Paysafe will continue to monitor this occurrence. More updates to follow.

Reference ID: INC0263248

MIM Paysafe

May 11, 06:43 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

May 11, 06:03 UTC
May 10, 2025

No incidents reported.

May 9, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0263208

May 9, 20:03 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0263208

May 9, 19:54 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

May 9, 19:45 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0262522

May 9, 19:31 UTC
Investigating - This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.

As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.

Reference ID: INC0262522

May 1, 18:50 UTC
May 8, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PayPal was remediating the situation.
MIM Paysafe

Reference ID:INC0263025

May 8, 13:54 UTC
Monitoring - Our provider PayPal implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID:INC0263025

May 8, 13:48 UTC
Investigating - We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 8, 13:21 UTC
Completed - The scheduled maintenance has been completed.
May 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 UTC
Scheduled - Please be advised that during the above mentioned timeframe we will perform a scheduled maintenance for the Rapid Transfer service due to a production database upgrade.

Reference ID:CHG0279714

Apr 29, 14:19 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.

We apologize for the impact this issue had on your business.


MIM Paysafe

Reference ID:INC0262982

May 8, 03:02 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 8, 02:48 UTC
May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:15 UTC
Scheduled - Please be advised that our partner RS2 will be performing a maintenance to their BankWORKS® service .

Reference ID: CHG0280368

May 6, 15:03 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0262880

May 7, 15:13 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0262880

May 7, 14:33 UTC
Investigating - We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0262880

May 7, 14:00 UTC
Resolved - This incident has been resolved.
May 7, 13:55 UTC
Investigating - We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

May 7, 13:50 UTC
Completed - The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled - Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services.
No impact is expected.

Reference ID: CHG0280004

Apr 30, 20:39 UTC
Completed - The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC
Scheduled - Please be advised that on Wednesday May 7 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0279844

May 5, 15:17 UTC
May 6, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0262760

May 6, 14:15 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0262760

May 6, 14:09 UTC
Completed - The scheduled maintenance has been completed.
May 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:30 UTC
Scheduled - Please be advised that on Monday May 5th from 17:30-19:30 PST (May 6th 00:30-02:30 UTC) we will be performing an iPayment release. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0280303

May 5, 19:45 UTC
May 5, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.
MIM Paysafe

Reference ID:INC0262710

May 5, 22:18 UTC
Monitoring - Our provider Multibanco implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID:INC0262710

May 5, 22:07 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.
Reference ID:INC0262710

MIM Paysafe

May 5, 21:48 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0262619

May 5, 06:33 UTC
Investigating - We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Reference ID: INC0262619

May 5, 06:09 UTC
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0262602

May 2, 23:41 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0262602

May 2, 23:03 UTC
Investigating - We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0262602

May 2, 22:27 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0262554

May 2, 12:11 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

May 2, 11:42 UTC
May 1, 2025