Paysafe
MCPS Planned failover
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 2024 00:00-04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 2024 00:00-04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 2024 00:00-04:30 UTC
Scheduled - Please be advised that on Saturday July 27 at 8:00 PM – 12:30 AM ET (00:00 – 04:30 UTC), Paysafe will be performing a maintenance. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Jul 27, 2024 00:00-04:30 UTC
MTEST connectivity disruption
Investigating - Please be advised that we are currently experiencing connectivity issues for some merchants using APM services on Merchant Test environment. The correct teams are engaged and working on resolving this as soon as possible. More updates to follow.

We apologize for the inconvenience this may be causing.

MIM Paysafe
Jul 24, 2024 - 13:18 UTC
Uptime over the past 90 days. View historical uptime.
Skrill Operational
90 days ago
99.99 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
99.99 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
100.0 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
100.0 % uptime
Today
Paysafecard (merchant) Operational
90 days ago
99.98 % uptime
Today
PSC Payment Operational
90 days ago
99.99 % uptime
Today
PSC Payment myPaysafe Operational
90 days ago
99.99 % uptime
Today
PSC Payout & Refund Operational
90 days ago
99.99 % uptime
Today
Paysafecash Payment Operational
90 days ago
99.99 % uptime
Today
eCash PagoEfectivo Operational
90 days ago
99.98 % uptime
Today
eCash SafetyPay Operational
90 days ago
99.87 % uptime
Today
eCash Settlement Report Operational
90 days ago
100.0 % uptime
Today
eCash Store Locator Operational
90 days ago
100.0 % uptime
Today
Paysafecard (distributor) Operational
90 days ago
99.98 % uptime
Today
Pin On Demand Distribution Operational
90 days ago
99.99 % uptime
Today
Paysafecash Distribution Operational
90 days ago
99.99 % uptime
Today
eCash Reconciliation Files Operational
90 days ago
99.95 % uptime
Today
Paysafe Wallet as a Service (WaaS) ? Operational
90 days ago
100.0 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
Income Access Operational
90 days ago
100.0 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
100.0 % uptime
Today
Merchant Portals Under Maintenance
90 days ago
100.0 % uptime
Today
iAccess Operational
90 days ago
100.0 % uptime
Today
MCPS Instore Under Maintenance
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
NetBanx Netcentre Operational
90 days ago
100.0 % uptime
Today
Unity Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Processing and APIs Operational
90 days ago
99.99 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
99.95 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
100.0 % uptime
Today
Direct Debit API Operational
90 days ago
100.0 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
99.98 % uptime
Today
3DS V2 Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
100.0 % uptime
Today
ApplicationXP Onboarding ? Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
100.0 % uptime
Today
PXP Webhost API Operational
90 days ago
100.0 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Non-Production Degraded Performance
90 days ago
100.0 % uptime
Today
Merchant Test Degraded Performance
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
90 days ago
99.99 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
100.0 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
BORGN (Borgun) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
99.96 % uptime
Today
Global Payments Operational
90 days ago
99.99 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac (People's Payments) Operational
90 days ago
100.0 % uptime
Today
Interac Online Payments (IOP) Operational
90 days ago
100.0 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
99.96 % uptime
Today
FIS ? Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Maintenance - Interac Jul 28, 2024 06:00-10:00 UTC
Please be advised that our partner Interac will be performing a maintenance.
No impact expected.
Posted on Jul 18, 2024 - 12:57 UTC
Payment Processing Production Release Jul 29, 2024 08:00 - Aug 1, 2024 22:00 UTC
Please be advised that on Monday July 29 - Aug 1 from 4:00 AM ET - 6:00 AM ET (8:00 AM - 10:00 AM UTC) , Paysafe will be undergoing a release of several services. There is no impact expected to any services. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Posted on Jul 16, 2024 - 15:44 UTC
Partner Maintenance - Peoples Group Aug 2, 2024 00:00-06:00 UTC
Please be informed that Peoples Group will be performing a maintenance during the mentioned timeframe.

e-Transfer services may experience service degradation.
Every effort will be taken to minimize this service interruption.
Posted on Jul 25, 2024 - 08:57 UTC
Payment Processing Planned Maintenance Aug 13, 2024 08:00-09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 26, 2024 - 03:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 14:04 UTC
Scheduled - Please be advised that on Tuesday August 13th at 4:00 am ET (08:00 UTC), Paysafe will be performing a maintenance. This work will take a maximum of 30 minutes, however, additional monitoring will be in place during and post the maintenance.

There is no impact expected however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Jul 24, 2024 - 13:47 UTC
Past Incidents
Jul 27, 2024

Unresolved incident: MCPS Planned failover.

Jul 26, 2024
Service Disruption - Unity Merchant Portal Degradation
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 26, 16:49 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Jul 26, 11:23 UTC
Paysafe Planned Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 UTC
Scheduled - Please be advised that on Friday July 26 at 3-4:00 am ET (7-8:00 UTC), Paysafe will be performing a release. This work will take approximately 60 minutes. There is no impact expected however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Jul 25, 20:15 UTC
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Payment Processing Production Release
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 11:00 UTC
Scheduled - Please be advised that on Wednesday July 24 from 7:00 AM ET - 12:00 PM ET (11:00 AM - 4:00 PM UTC) , Paysafe will be undergoing a release of several services. There is no impact expected to any services. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Jul 23, 15:34 UTC
Partner Maintenance - People's group
Completed - The scheduled maintenance has been completed.
Jul 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:00 UTC
Scheduled - Please be advised that our partner People's Group will be performing a scheduled maintenance on e-Transfer.
No impact expected.
Jul 18, 12:46 UTC
Jul 23, 2024
Service Disruption - Skrill
Resolved - We can confirm that the issue is now resolved. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

MIM Paysafe
Jul 23, 11:55 UTC
Monitoring - We will continue to closely monitor the situation.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

MIM Paysafe
Jul 23, 11:34 UTC
Update - We are continuing to investigate this issue.
Jul 23, 11:17 UTC
Investigating - Please be advised that we are currently experiencing issue with Skrill Quick Checkout, affecting multiple Merchants. Our Teams are troubleshooting.

MIM Paysafe
Jul 23, 11:13 UTC
Partner Maintenance - Peoples Group
Completed - The scheduled maintenance has been completed.
Jul 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 UTC
Scheduled - Please be informed that Peoples Group will be performing a maintenance during the mentioned timeframe.

e-Transfer services may experience service degradation.
Every effort will be taken to minimize this service interruption.
Jul 20, 05:31 UTC
Jul 22, 2024
Partner Maintenance - Peoples Group
Completed - The scheduled maintenance has been completed.
Jul 22, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:30 UTC
Scheduled - Please be advised that there will be a scheduled maintenance on the e-Transfer services. No Impact is expected.
Jul 17, 08:23 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Jul 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled - Please be advised that our Partner RS2 will be performing maintenance on their BankWORKS® service.
Jul 19, 08:31 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Global Microsoft Issue
Resolved - Dear All,

As we have observed all systems to be working properly, we will hold the incident as resolved successfully.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 20, 13:02 UTC
Monitoring - Dear All,

Please be advised that we are aware of a global issue affecting multiple Microsoft Services.
Our teams have performed thorough investigation and confirmed that all Paysafe services are unaffected and fully operational.
Proactive measures to maintain the integrity and performance of our services have been implemented.
We will continue to closely monitor the situation.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

MIM Paysafe
Jul 19, 12:57 UTC
Jul 19, 2024
Jul 18, 2024
Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 18, 12:03 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe
Jul 18, 09:31 UTC
Investigating - We are investigating an issue with Apple Pay on our Merchant TEST environment. We apologize for the inconvenience caused.

Further updates will follow.

MIM Paysafe
Jul 17, 17:06 UTC
Jul 17, 2024
Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 17, 21:02 UTC
Update - We are continuing to investigate this issue.
Jul 17, 15:48 UTC
Update - We are continuing to investigate this issue.
Jul 17, 15:34 UTC
Investigating - We are investigating a potential issue with TSYS and we expect a batch delay in funding our merchants. We apologize for the inconvenience caused

Further updates will follow.

MIM Paysafe
Jul 17, 15:32 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Jul 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 UTC
Scheduled - Please be advised that RS2 will be performing unscheduled maintenance to BankWORKS®
No impact expected
Jul 17, 06:59 UTC
Partner Maintenance - Peoples Group
Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 UTC
Scheduled - Please be advised that scheduled maintenance will be performed on the e-Transfer services, during which service degradation could be experienced.
Jul 10, 07:42 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024
Payment Processing Production Release
Completed - The scheduled maintenance has been completed.
Jul 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 UTC
Scheduled - Please be advised that on Monday July 15 from 7:00 AM ET -12:00 PM ET (11:00 AM - 4:00 PM UTC) , Paysafe will be undergoing a release of several services.
There is no impact expected to any services.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Jul 9, 22:22 UTC
Unity Payments API Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 15, 13:07 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe
Jul 15, 12:34 UTC
Investigating - We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Jul 15, 11:25 UTC
Card Payments Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 15, 13:07 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe
Jul 15, 12:34 UTC
Investigating - We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Jul 15, 11:25 UTC
Jul 14, 2024
Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe
Jul 14, 21:57 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe
Jul 14, 21:50 UTC
Update - We are continuing to investigate this issue.
Jul 14, 21:08 UTC
Investigating - We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Jul 14, 21:07 UTC
Rapid Transfer degradation
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
MIM Paysafe
Jul 14, 20:47 UTC
Investigating - We are investigating a degradation with the service mentioned below caused by our 3rd party "TrueLayer" .
we apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Jul 14, 19:38 UTC
Jul 13, 2024

No incidents reported.

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