Paysafe
Service Disruption - Merchant Payments
Update - We are continuing to monitor for any further issues.
Feb 06, 2026 - 15:10 UTC
Monitoring - Please be advised that due to a technical issue, some merchants may face a one business day delay on funding of some transactions processed on February 5th evening.

The issue has been identified and corrected and no further delays are expected. We apologize for the impact this has on your business. Thank you for your understanding.

MIM Paysafe

Reference ID: INC0296050
Feb 06, 2026 - 15:10 UTC
Uptime over the past 90 days. View historical uptime.
Skrill Operational
90 days ago
100.0 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
100.0 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
100.0 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
100.0 % uptime
Today
Paysafecard (merchant) Operational
90 days ago
99.99 % uptime
Today
PSC Payment Operational
90 days ago
100.0 % uptime
Today
PSC Payment myPaysafe Operational
90 days ago
100.0 % uptime
Today
PSC Payout & Refund Operational
90 days ago
100.0 % uptime
Today
Paysafecash Payment Operational
90 days ago
100.0 % uptime
Today
eCash PagoEfectivo Operational
90 days ago
100.0 % uptime
Today
eCash SafetyPay Operational
90 days ago
99.99 % uptime
Today
eCash Settlement Report Operational
90 days ago
100.0 % uptime
Today
eCash Store Locator B2B Operational
90 days ago
100.0 % uptime
Today
Paysafecard (distributor) Operational
90 days ago
100.0 % uptime
Today
Pin On Demand Distribution Operational
90 days ago
100.0 % uptime
Today
Paysafecash Distribution Operational
90 days ago
100.0 % uptime
Today
eCash Reconciliation Files Operational
90 days ago
100.0 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
99.99 % uptime
Today
CCE - Cámara de Compensación Electrónica Operational
90 days ago
99.95 % uptime
Today
CIP Generation Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (PagoEfectivo) Operational
90 days ago
100.0 % uptime
Today
Merchant Notification (PagoEfectivo) Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Wallet Operational
90 days ago
99.96 % uptime
Today
Niubiz Operational
90 days ago
100.0 % uptime
Today
GMoney Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
99.91 % uptime
Today
Express Application Operational
90 days ago
99.94 % uptime
Today
Merchant Portal (SafetyPay) Operational
90 days ago
99.63 % uptime
Today
Notification Services (SafetyPay) Operational
90 days ago
100.0 % uptime
Today
DirectWS (SOAP) Operational
90 days ago
100.0 % uptime
Today
MPIAPI (REST) Operational
90 days ago
100.0 % uptime
Today
Viafintech Operational
Customer checkout Operational
Retailer API: API integration Operational
Store API Operational
Viacash Merchant API Operational
Viafintech App Operational
Income Access Operational
90 days ago
100.0 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
100.0 % uptime
Today
White Label Wallet Operational
Wallet Management Operational
Payments Operational
Prepaid Cards Operational
Webhooks Operational
Merchant Portals Operational
90 days ago
100.0 % uptime
Today
iAccess Operational
90 days ago
100.0 % uptime
Today
MCPS Instore Operational
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
OPTIC Portal Operational
90 days ago
100.0 % uptime
Today
Processing and APIs Operational
90 days ago
99.99 % uptime
Today
Account Updater Operational
90 days ago
100.0 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
99.99 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
100.0 % uptime
Today
Direct Debit API Operational
90 days ago
100.0 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
99.99 % uptime
Today
3DS V2 Operational
90 days ago
100.0 % uptime
Today
Webhooks Notification Delivery API Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
iGaming - Pay by Bank Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
100.0 % uptime
Today
ApplicationXP Onboarding Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
100.0 % uptime
Today
PXP Webhost API Operational
90 days ago
100.0 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
90 days ago
100.0 % uptime
Today
Merchant Test Operational
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
90 days ago
99.99 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Banco de Crédito del Perú (BCP) Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
100.0 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
eps-Payment (PSA) Operational
90 days ago
100.0 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
FIS Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
100.0 % uptime
Today
Global Payments Operational
90 days ago
99.99 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer Operational
90 days ago
99.98 % uptime
Today
Interchecks Operational
90 days ago
100.0 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
Mazooma Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
Multibanco Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Batch Processing Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Invoices Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Financial Reporting Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Real-Time Processing Operational
90 days ago
100.0 % uptime
Today
Thredd Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
99.99 % uptime
Today
US Banking Funding Services Operational
90 days ago
100.0 % uptime
Today
Venmo (Braintree) Operational
90 days ago
100.0 % uptime
Today
VIP Preferred Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
100.0 % uptime
Today
GMoney Operational
90 days ago
100.0 % uptime
Today
AptPay Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Paysafe Planned Maintenance - MTEST Feb 8, 2026 20:00 - Feb 9, 2026 05:00 UTC

In preparation for anticipated peak activity, we will be temporarily placing our sandbox environment into maintenance mode on Sunday, February 8th, 2026 from 8 pm UTC to 5 am UTC February 9th, 2026 so we can fully focus our operational oversight on production systems. Sandbox users may see a maintenance message during this period.

This maintenance does not affect production, which will continue to operate normally.

Reference ID: CHG0315104
Posted on Feb 03, 2026 - 17:52 UTC

Partner Maintenance- Interac Feb 10, 2026 03:00-11:00 UTC

Please be advised that our partner INTERAC will be performing planned maintenance on their Interac MobilePay TSP service.

No service impact is expected.

Reference ID: CHG0313812
Posted on Jan 24, 2026 - 08:51 UTC

Partner Maintenance - Niubiz Feb 10, 2026 07:30-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2026 - 19:50 UTC
Scheduled - Please be advised that our partner Niubiz will be performing planned maintenance on their services.
Services may experience a 5 min downtime between 07:30 UTC and 07:35 UTC.

Reference ID:CHG0315643
Feb 06, 2026 - 19:47 UTC

Cardinal Commerce Maintenance Feb 11, 2026 15:00-20:00 UTC

Please be advised that our partner Cardinal Commerce will be performing planned maintenance on their Centinel Endpoint

No service impact is expected.

Reference ID:CHG0315165
Posted on Feb 04, 2026 - 08:45 UTC

Paysafe Planned Maintenance - PSC eCash Feb 12, 2026 03:00-07:00 UTC

Please be advised that for the time frame mentioned above we will perform eCash SAP ERP planned maintenance.

During the maintenance window we expect up to 1 hour of downtime. Additional monitoring will be in place during and post the maintenance.

Reference ID: CHG0313725
Posted on Feb 02, 2026 - 15:10 UTC

People's group Holiday Closure Notice: Family Day Feb 16, 2026 05:00 - Feb 17, 2026 05:00 UTC

Due to the holiday on Monday, February 16 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday, February 17, 2026.

Reference ID: CHG0315486
Posted on Feb 05, 2026 - 18:28 UTC

Partner Maintenance - Interac Feb 17, 2026 03:00-11:00 UTC

Please be advised that our partner Interac will be performing planned maintenance on their Interac MobilePay TSP services.

Minimal service impact is expected.

Reference ID: CHG0313813
Posted on Jan 24, 2026 - 09:05 UTC

Interac e-Transfer Maintenance Feb 17, 2026 12:00-13:00 UTC

Please be advised that our partner Interac e-Transfer will be performing planned maintenance
No service impact is expected.

Reference ID:CHG0315649
Posted on Feb 06, 2026 - 20:24 UTC

Partner Maintenance- People's group Mar 8, 2026 06:00-11:00 UTC

Please be advised that our partner People's group will be performing planned maintenance on their Interac e-Transfer service.

Interac e-Transfer services may experience approximately 60 minutes of downtime between 4:00 a.m. and 5:00 a.m. ET. There may be an additional downtime of approximately 60 minutes if a rollback is required



Reference ID: CHG0313499
Posted on Jan 21, 2026 - 18:16 UTC

Partner Maintenance - Global Payments Mar 8, 2026 07:00-10:00 UTC

Please be advised that our partner Global Payments will be performing planned maintenance on their Interac IDP Services.

There may be downtime during this maintenance window.

Reference ID: CHG0315487
Posted on Feb 05, 2026 - 18:49 UTC

Partner Maintenance - Global Payments Mar 15, 2026 08:00-11:00 UTC

Please be advised that our partner Global Payments will be performing planned maintenance on their Interac IDP Services.

There may be downtime during this maintenance window.

Reference ID: CHG0315584
Posted on Feb 06, 2026 - 14:10 UTC
Feb 6, 2026

Unresolved incident: Service Disruption - Merchant Payments.

Feb 5, 2026
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Feb 5, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:00 UTC
Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWORKS web interfaces.

Reference ID: CHG0314747
Jan 30, 17:07 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Feb 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:00 UTC
Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWORKS web interfaces.

Reference ID: CHG0314747
Jan 30, 17:06 UTC
Feb 4, 2026
Service Disruption - PagoEfectivo - CCE
Resolved - This incident has been resolved.
Feb 4, 18:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 17:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 4, 17:30 UTC
Investigating - Our partner GMoney is investigating a potential issue with their services. We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0295723
Feb 4, 16:38 UTC
Service Disruption - Direct Marketing
Resolved - Please be advised we experienced a degradation with Direct Marketing services between 15:57 UTC and 15:07 UTC.
The degradation was caused by an issue on our downstream providers side - Akamai.
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0295725
Feb 4, 17:02 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Feb 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 UTC
Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWORKS services.

No service impact is expected.

Reference ID: CHG0315143
Feb 4, 07:06 UTC
Card Payments Service Disruption
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Akamai was remediating the situation.
MIM Paysafe

Reference ID: INC0295719
Feb 4, 16:40 UTC
Update - We are continuing to investigate this issue.
Feb 4, 16:32 UTC
Update - Please be advised we are investigating an incident affecting multiple Payment Processing APIs.
The issue is impacting around 10 percent of all traffic towards Payment APIs, including 3DS, Card Payments and Checkout.
Preliminary investigation point to be external on our vendor- Akamai side.
We are contacting the vendor and investigating with the highest priority.
Preliminary impact suggest that around 11% of all requests are failing with a 504 HTTP response.

Reference ID:INC0295719
Feb 4, 16:32 UTC
Update - We are continuing to investigate this issue.
Feb 4, 16:22 UTC
Investigating - We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0295719
Feb 4, 16:21 UTC
Planned Maintenance - PagoEfectivo
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 17:17 UTC
Scheduled - Please be advised that on Wednesday February 4 from 04:30-08:00 AM UTC, Paysafe will be performing a maintenance of one of its services.
Additional monitoring will be in place during and post the maintenance.

Reference ID: CHG0310553
Feb 3, 14:29 UTC
iAccess Platform Release
Completed - The scheduled maintenance has been completed.
Feb 4, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 01:30 UTC
Scheduled - Please be informed that we will be performing maintenance on the Business Application - iAccess Platform.

Reference ID: CHG0315128
Feb 3, 19:47 UTC
Feb 3, 2026
Planned Maintenance - PagoEfectivo
Completed - The scheduled maintenance has been completed.
Feb 3, 19:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 19:30 UTC
Scheduled - Please be advised that on Tuesday February 3 from 2:30-3:30 AM PET (7:30-8:30 AM UTC), Paysafe will be performing a maintenance of one of its services. Additional monitoring will be in place during and post the maintenance.
Jan 30, 13:41 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Feb 3, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:00 UTC
Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWORKS web interfaces.

Reference ID: CHG0314743
Jan 30, 17:04 UTC
Partner Maintenance - Global Payments
Completed - The scheduled maintenance has been completed.
Feb 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 05:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned network maintenance in their Atlanta Data Center.

Minimal service impact is expected.

Reference ID: CHG0314992
Feb 2, 16:29 UTC
Partner Maintenance - RS2
Completed - The scheduled maintenance has been completed.
Feb 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 UTC
Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWORKS web interfaces.

Reference ID: CHG0314743
Jan 30, 17:02 UTC
Service Disruption - Moneris
Resolved - Please be advised we experienced a degradation with Moneris services between 03:25 UTC and 03:26 UTC.
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0295495
Feb 3, 08:14 UTC
Feb 2, 2026
Payment Processing Planned Release
Completed - The scheduled maintenance has been completed.
Feb 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:00 UTC
Scheduled - Please be advised that on Monday February 2 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Ref ID: CHG0314449
Jan 30, 13:01 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Partner Maintenance - Interac
Completed - The scheduled maintenance has been completed.
Jan 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 03:00 UTC
Scheduled - Please be advised that our partner INTERAC will be performing planned maintenance on their Interac MobilePay TSP services

Minimal impact is expected.

Reference ID: CHG0310204
Dec 18, 07:16 UTC
Service Disruption-FISERV
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner FISERV was remediating the situation.
MIM Paysafe

Reference ID:INC0295176
Jan 30, 09:12 UTC
Monitoring - Our provider Fiserv implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID:INC0295176
Jan 30, 09:06 UTC
Identified - Our provider Fiserv has identified the root cause and is working on implementing a solution.
MIM Paysafe

Reference ID:INC0295176
Jan 30, 08:17 UTC
Investigating - Our partner FISERV is investigating a potential issue with their services. We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0295176
Jan 30, 07:50 UTC
Service Disruption - TSYS
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0295082
Jan 30, 03:18 UTC
Identified - Please be advised that due to a technical issue some chargebacks may be processed with a day delay. The issue has been fixed and no more impact is expected. We apologize for the impact this may have on your business.

Reference ID: INC0295082
Jan 29, 19:53 UTC
Jan 29, 2026
Jan 28, 2026
Service Disruption - GMoney
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner GMoney was remediating the situation.
MIM Paysafe

Reference ID: INC0294834
Jan 28, 13:56 UTC
Update - We are continuing to investigate this issue.
Jan 28, 13:29 UTC
Investigating - Our partner GMoney is investigating a potential issue with their services. We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0294834
Jan 28, 13:24 UTC
Service Disruption- SafetyPay and Pix withdrawals through Skrill and Neteller Consumer Wallets
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0294613
Jan 28, 07:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 28, 06:54 UTC
Update - We are continuing to work on a fix for this issue.
Jan 27, 23:07 UTC
Update - We are continuing to work on a fix for this issue.
Jan 27, 21:41 UTC
Update - We are continuing to work on a fix for this issue.
Jan 27, 17:56 UTC
Update - We are continuing to work on a fix for this issue.
Jan 27, 16:43 UTC
Update - Please note that we continue to investigate with the highest urgency.

More updates to follow.
Jan 27, 15:41 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID:INC0294613
Jan 27, 13:53 UTC
Investigating - Please be advised that we are investigating an issue with the Skrill and Neteller Consumer Wallets.
The issue is affecting withdrawals for users in LATAM, using the SafetyPay and PIX options.
We apologize for the impact this might have on your business.
Further updates will follow.


MIM Paysafe

Reference ID:INC0294613
Jan 27, 13:19 UTC
Jan 27, 2026
Payment Processing Planned Release
Completed - The scheduled maintenance has been completed.
Jan 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 UTC
Scheduled - Please be advised that on Tuesday January 27 from 3:00-6:00 AM ET (8-11 AM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID:CHG0313343

Kind Regards,
Jan 26, 13:58 UTC
Partner Maintenance - Interac
Completed - The scheduled maintenance has been completed.
Jan 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 UTC
Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their e-Transfer services.

Some service impact is expected.

Reference ID: CHG0312118
Jan 12, 23:23 UTC
Paysafe Planned Maintenance - PSC eCash
Completed - The scheduled maintenance has been completed.
Jan 27, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 04:45 UTC
Scheduled - Please be advised that on Tuesday Jan 27th from 4:45 to 7:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0312572
Jan 26, 13:40 UTC
Jan 26, 2026
Partner Maintenance - Global Payments
Completed - The scheduled maintenance has been completed.
Jan 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 05:00 UTC
Scheduled - Please be advised that our partner Global Payments will be performing planned maintenance on their Sierra, Saratoga, & Summit Host Capture services

No service impact is expected.

Reference ID: CHG0309801
Dec 16, 09:44 UTC
Partner Maintenance- People's group
Completed - The scheduled maintenance has been completed.
Jan 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:00 UTC
Scheduled - Please be advised that during the time-frame mentioned above our partner Peoples Group will perform planned maintenance on e-Transfer Services.

Please note that during the maintenance window, e-Transfer services will experience approximately 30 minutes of downtime.

Reference ID:CHG0313516
Jan 21, 22:07 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026
Partner Maintenance - Interac
Completed - The scheduled maintenance has been completed.
Jan 24, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 UTC
Scheduled - Please be advised that our partner Interac will be performing a maintenance on their Interac MobilePay TSP services during the above mentioned time frame.

During the maintenance period MobilePay transactions might be declined.

Reference ID: CHG0313517
Jan 21, 22:29 UTC
Jan 23, 2026

No incidents reported.

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