Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Identified - Please be advised of the updates on the below issues: - Rolling reserve corrections on Nov 20th and 21st, 2024 not visible in the Business portal, Reference ID: INC0253480 has been RESOLVED. All corrections should be available in the portal. - Merchants may observe duplicate Payment fees in the Business portal - Reference ID: INC0251870 - A fix is being tested. It is expected to be deployed on May 16th. We will update once the fix is deployed and issue resolved.
We apologize for the impact these issues have on your business. We value your partnership and appreciate your understanding while our partner is remediating the situation.
May 14, 2025 - 10:41 UTC
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
Please be advised that on Thursday, June 15 from 11:00 PM - June 16 02:30 AM ET (May 16 from 3:00 – 6:30 UTC), Paysafe will be undergoing maintenance in one of its datacenters.
We anticipate up to 1 hour of downtime of the PXP services and thank you for your understanding.
Reference ID: CHG0280382 Posted on
May 13, 2025 - 11:08 UTC
Due to the holiday on Monday May 19 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday, May 20, 2025. Posted on
May 13, 2025 - 06:30 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0258270
May 15, 11:41 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0258270
Apr 23, 20:30 UTC
Update -
We are continuing to investigate this issue.
Apr 23, 17:58 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
May 15, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 UTC
Scheduled -
Please be advised that on Thursday May 15 08:00-10:00 UTC, we will be performing a maintenance of our Porcessing and API services . Additional monitoring will be in place during and post the maintenance.
There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0263722
May 15, 08:58 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0263722
May 15, 08:44 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
May 15, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 UTC
Scheduled -
Please be advised that on Wednesday May 14 from 4:00-10:00 AM ET (9-3 PM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0263679
May 14, 17:14 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0263614
May 14, 09:37 UTC
Update -
We are continuing to monitor for any further issues.
May 14, 09:03 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 14, 08:20 UTC
Investigating -
We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Global Payments was remediating the situation. MIM Paysafe
Reference ID: INC0263436
May 13, 14:28 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
May 13, 11:30 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 13, 09:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled -
Please be advised that during the time frame mentioned above our partner Global Payments will be performing a maintenance. No impact is expected.
Completed -
The scheduled maintenance has been completed.
May 13, 11:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:15 UTC
Scheduled -
Please be advised that on Tuesday May 13th from 7:45 to 11:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance. There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
May 13, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 UTC
Scheduled -
Please be advised that on Tuesday May 13 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
Please be advised the maintenance by BCP Bank has been completed. Connectivity is now restored and the integration is up and running. We apologize for the impact this issue had on your business. MIM Paysafe
Reference ID: INC0263431
May 13, 09:33 UTC
Investigating -
Please be advised that BCP Bank integrations for SafetyPay and PagoEfectivo are currently unavailable. This is due to a unplanned maintenance performed by BCP bank. The maintenance is scheduled to last from 07:10 UTC to 09:00 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0263434
May 13, 09:16 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0263434
May 13, 09:12 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation. MIM Paysafe
Reference ID:INC0263424
May 13, 06:56 UTC
Identified -
Our provider Iterchecks has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID:INC0263424
May 13, 06:32 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Resolved -
This incident has been resolved.
May 13, 05:15 UTC
Investigating -
We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
May 13, 05:10 UTC
Resolved -
This incident has been resolved.
May 13, 05:15 UTC
Investigating -
We are investigating issues with our Pin on Demand API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
May 13, 05:10 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PSAustria was remediating the situation. MIM Paysafe
Reference ID: INC0263334
May 12, 15:30 UTC
Monitoring -
Our provider PSAustria implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0263334
May 12, 15:26 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0263334
May 12, 15:19 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0263282
May 12, 06:34 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0263251
May 11, 11:08 UTC
Investigating -
We are investigating а potential issue with our Global Payments provider and apologize for the impact this might have on your business.
Resolved -
The errors have subsided and normal processing is restored. We appreciate your understanding. MIM Paysafe
Reference ID: INC0263248
May 11, 07:00 UTC
Identified -
Please note that the issue is is restricted to Well Fargo's bank only, Impacted customers are advised to reach out to their bank for support. Paysafe will continue to monitor this occurrence. More updates to follow.
Reference ID: INC0263248
MIM Paysafe
May 11, 06:43 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0263208
May 9, 20:03 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0263208
May 9, 19:54 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0262522
May 9, 19:31 UTC
Investigating -
This is to notify that there will be delays with the April Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.
As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PayPal was remediating the situation. MIM Paysafe
Reference ID:INC0263025
May 8, 13:54 UTC
Monitoring -
Our provider PayPal implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0263025
May 8, 13:48 UTC
Investigating -
We are investigating а potential issue with our provider PayPal and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
May 8, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 UTC
Scheduled -
Please be advised that during the above mentioned timeframe we will perform a scheduled maintenance for the Rapid Transfer service due to a production database upgrade.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
MIM Paysafe
Reference ID:INC0262982
May 8, 03:02 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0262880
May 7, 15:13 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0262880
May 7, 14:33 UTC
Investigating -
We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
This incident has been resolved.
May 7, 13:55 UTC
Investigating -
We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
May 7, 13:50 UTC
Completed -
The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled -
Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services. No impact is expected.
Completed -
The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 UTC
Scheduled -
Please be advised that on Wednesday May 7 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0262760
May 6, 14:15 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
May 6, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:30 UTC
Scheduled -
Please be advised that on Monday May 5th from 17:30-19:30 PST (May 6th 00:30-02:30 UTC) we will be performing an iPayment release. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID:INC0262710
May 5, 22:18 UTC
Monitoring -
Our provider Multibanco implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0262710
May 5, 22:07 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Further updates will follow. Reference ID:INC0262710
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0262619
May 5, 06:33 UTC
Investigating -
We are investigating а potential issue with our Interchecks provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0262602
May 2, 23:41 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0262602
May 2, 23:03 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0262554
May 2, 12:11 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.