In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 2025 - 08:00 UTC
Scheduled - Please be advised that on Wednesday,December,17th 08:00 UTC, we will be performing a maintenance of our Processing and API services . Additional monitoring will be in place during and post the maintenance.
There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Reference ID: CHG0308263
Dec 17, 202508:00-12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:55 UTC
Scheduled - Please be advised that in order to ensure Merchant account balances are credited before Christmas, Digital Wallet deposits (top ups) should be sent before December 19 or December 22 at the latest. Thank you for your cooperation and wishing you a joyous holiday season.
Dec 9, 202518:55 - Dec 23, 202522:55 UTC
Investigating - Please note, settlement cancellations between Oct 9–Nov 26 may not have processed due to a Handpoint issue. Consumers could still see charges. Paysafe is working with Handpoint to return funds. We appreciate your patience as we work alongside our partner for a timely resolution. Questions? Please contact your account manager or email technicalsupport@paysafe.com. MIM Paysafe
Reference ID: INC0289048
Dec 08, 2025 - 16:14 UTC
Skrill
Operational
90 days ago
100.0
% uptime
Today
Skrill API
Operational
90 days ago
100.0
% uptime
Today
Skrill Consumer Wallet
Operational
90 days ago
100.0
% uptime
Today
Skrill Marketing Website
Operational
90 days ago
100.0
% uptime
Today
Skrill Merchant Portal
Operational
90 days ago
100.0
% uptime
Today
Skrill Mobile Application
Operational
90 days ago
100.0
% uptime
Today
Skrill Status Notifications Service
Operational
90 days ago
100.0
% uptime
Today
Neteller
Operational
90 days ago
100.0
% uptime
Today
Neteller API
Operational
90 days ago
100.0
% uptime
Today
Neteller Consumer Wallet
Operational
90 days ago
100.0
% uptime
Today
Neteller Gateway
Operational
90 days ago
100.0
% uptime
Today
Neteller Marketing Website
Operational
90 days ago
100.0
% uptime
Today
Neteller Merchant Portal
Operational
90 days ago
100.0
% uptime
Today
Neteller Mobile Application
Operational
90 days ago
100.0
% uptime
Today
Paysafecard (merchant)
Operational
90 days ago
99.78
% uptime
Today
PSC Payment
Operational
90 days ago
99.99
% uptime
Today
PSC Payment myPaysafe
Operational
90 days ago
99.99
% uptime
Today
PSC Payout & Refund
Operational
90 days ago
99.99
% uptime
Today
Paysafecash Payment
Operational
90 days ago
99.99
% uptime
Today
eCash PagoEfectivo
Operational
90 days ago
99.99
% uptime
Today
eCash SafetyPay
Operational
90 days ago
98.27
% uptime
Today
eCash Settlement Report
Operational
90 days ago
100.0
% uptime
Today
eCash Store Locator B2B
Operational
90 days ago
100.0
% uptime
Today
Paysafecard (distributor)
Operational
90 days ago
100.0
% uptime
Today
Pin On Demand Distribution
Operational
90 days ago
100.0
% uptime
Today
Paysafecash Distribution
Operational
90 days ago
100.0
% uptime
Today
eCash Reconciliation Files
Operational
90 days ago
100.0
% uptime
Today
Rapid Transfer
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo
Operational
90 days ago
100.0
% uptime
Today
CIP Generation
Operational
90 days ago
100.0
% uptime
Today
Merchant Portal (PagoEfectivo)
Operational
90 days ago
100.0
% uptime
Today
Merchant Notification (PagoEfectivo)
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo Wallet
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
Express Application
Operational
90 days ago
100.0
% uptime
Today
Merchant Portal (SafetyPay)
Operational
90 days ago
100.0
% uptime
Today
Notification Services (SafetyPay)
Operational
90 days ago
100.0
% uptime
Today
DirectWS (SOAP)
Operational
90 days ago
100.0
% uptime
Today
MPIAPI (REST)
Operational
90 days ago
100.0
% uptime
Today
Viafintech
Operational
Customer checkout
Operational
Retailer API: API integration
Operational
Store API
Operational
Viacash Merchant API
Operational
Viafintech App
Operational
Income Access
Operational
90 days ago
100.0
% uptime
Today
Income Access - Event Relay System (S2S)
Operational
90 days ago
100.0
% uptime
Today
Income Access - SFTP
Operational
90 days ago
100.0
% uptime
Today
Income Access - Tracking
Operational
90 days ago
100.0
% uptime
Today
Income Access - White Labels (Client Websites)
Operational
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner KLARNA was remediating the situation. MIM Paysafe
Reference ID: INC0290752
Dec 16, 11:41 UTC
Investigating -
Our partner KLARNA is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Investigating -
We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation. MIM Paysafe
Reference ID:INC0290425
Dec 12, 05:25 UTC
Investigating -
Our partner Fiserv is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation.
MIM Paysafe
Reference ID: INC0290417
Dec 12, 01:13 UTC
Monitoring -
Please be advised that the errors have subsided and we are monitoring the impacted service.
MIM Paysafe
Reference ID: INC0290417
Dec 12, 00:13 UTC
Investigating -
Our partner Fiserv is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Dec 10, 15:38 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 10, 13:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled -
Please be advised that on Wednesday, December 10th, at 09:00 UTC, we will be performing a maintenance of our Processing and API services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Dec 9, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 04:45 UTC
Scheduled -
Please be advised that on Tuesday, Dec 9th from 4:45 to 8:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures or anything else unusual, please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Cardinal Commerce was remediating the situation. MIM Paysafe
Resolved -
Please be advised that due to a technical issue faced by TSYS (Global Payments) between 8:01 UTC and 11:24 UTC, some partners may face one business day delay in their funding for Visa, Mastercard, and Discover volume. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
Please be advised we experienced a degradation with IDEAL and KLARNA services between 15:58 UTC and 16:06 UTC. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partners were remediating the situation. MIM Paysafe
Reference ID: INC0289591
Dec 5, 09:46 UTC
Monitoring -
Our providers implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0289591
Dec 5, 09:28 UTC
Identified -
Our providers are working on implementing a solution. Please note Cardinal Commerce (3DS2) service also experienced an outage. We can observe significant recovery across all affected services since 9:14 UTC. We will continue to closely monitor service performance. More updates to follow. MIM Paysafe
Reference ID:
Dec 5, 09:21 UTC
Investigating -
Our partners Interac & PayPal are investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled -
Please be advised that during the time-frame mentioned above our partner Peoples Group will perform planned maintenance on e-Transfer Services.
During the maintenance window, e-Transfer services will experience approximately 10 minutes of downtime.
Nov 26, 01:57 UTC
Resolved -
Please be advised we experienced a degradation with e-Transfer services between 09:23 and 09:49 UTC due to maintenance on Interac end. The downtime was longer than expected, however the incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully, and the impacted services were verified to be fully operational. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. MIM Paysafe
Reference ID: INC0289251
Dec 3, 10:27 UTC
Monitoring -
Please be advised we encountered unexpected issues during the maintenance activity referenced in CHG0306656. Due to this you may have experienced intermittent failures and slowness. We apologise for the impact this might have on your business. The activity has been postponed. The new window will be shared shortly. A solution has been implemented and impacted services have fully recovered. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0289251
Dec 3, 09:58 UTC
Investigating -
We are investigating a potential issue with our Card & Unity Payments APIs processing services and apologize for the impact this might have on your business.
Completed -
Please be advised we encountered unexpected issues during the maintenance activity. due to this you may have experienced intermittent failures and slowness. We apologise for the impact this might have on your business. The activity has been postponed. The new window will be shared shortly.
Dec 3, 09:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC
Scheduled -
Please be advised that on 03 December, 2025, we will be performing a maintenance of our Processing and API services . Additional monitoring will be in place during and post the maintenance.
There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco/SIBS. was remediating the situation. MIM Paysafe
Reference ID: INC0289202
Dec 3, 00:47 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0289202
Dec 3, 00:09 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner TSYS and Global Payments were remediating the situation. MIM Paysafe