Subscribe to Incident

Resolved - Please be advised that our partner has successfully restored their services.
We have successfully switched traffic back to the primary provider.
All services have been confirmed to be fully operational.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Versión en Español

Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.
El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.
Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.

MIM Paysafe
Aug 12, 06:59 UTC

Monitoring - Please be advised that we have successfully rerouted the traffic to our alternate solution.
Affected services are now fully operational.
More updates to follow.

MIM Paysafe

Versión en Español

Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa.
Los servicios afectados ya están totalmente operativos.
Seguimos informando.

MIM Paysafe

Ref ID:INC0317286
Aug 12, 06:07 UTC

Aug `11`, `2026`

Service Disruption - Banco Pichincha

Resolved - This incident has been resolved.
Aug 11, 23:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 22:20 UTC

Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0317185
Aug 11, 16:04 UTC

Completed - The scheduled maintenance has been completed.
Aug 11, 13:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:00 UTC

Scheduled - Scheduled - Please be advised that on Tuesday, Aug 11 from 13:00-13:15 UTC Paysafe will be performing a maintenance on Safetypay services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected to real time processing.However, if you experience any processing issues or notice any unusual behavior, please alert Paysafe immediately.
Ref id: CHG0337254
Aug 11, 06:24 UTC

Paysafe Planned Maintenance - PSC eCash

Completed - Please be advised that the incident has been resolved.
We apologise the impact this might have on your business.

Reference ID:INC0317074
Aug 11, 11:57 UTC

Verifying - Please note the changes have been reverted, and we are monitoring the results
We apologise the impact this might have on your business.
More updates to follow.

Reference ID:INC0317074
Aug 11, 10:46 UTC

Update - Please be advised that we have encountered issues during the planned activity.
We are working on reverting the changes.
More updates to follow.

Reference ID:INC0317074
Aug 11, 09:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:45 UTC

Scheduled - Please be advised that on Tuesday, Aug 11th from 5:45 to 9:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID:
Aug 10, 15:05 UTC

Service Disruption - Merchant payments and Reporting

Resolved - This incident has been resolved.
Aug 11, 11:29 UTC

Investigating - Please be advised that due to a technical issue, the daily merchant reporting and payment scheduled processes could not be completed within expected timeframe.
As a result, Merchant posting and payments scheduled for August 10th will experience a 1-day delay and will be processed on August 11th.
The root cause of the incident was identified, and we are applying additional preventive measures.
We apologize for the impact this might have on your business

MIM Paysafe

Reference ID: INC0316965
Aug 10, 16:36 UTC

Paysafe Planned Maintenance - PagoEfectivo

Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC

Scheduled - Please be advised that on Monday, August 10th from 23:00 PM to Tuesday, August 11th 00:00 PE (August 11th 04:00 - 05:00 UTC), Paysafe will be performing scheduled maintenance of one of its services. Additional monitoring will be in place during and post the maintenance.
Intermittent CIP generation delays/failures may occur during the maintenance window.
If you experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.

Reference ID: CHG0329357
Aug 10, 18:06 UTC

Aug `10`, `2026`

Completed - The scheduled maintenance has been completed.
Aug 10, 15:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:31 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 10, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:30 UTC

Scheduled - We will be undergoing scheduled maintenance during the indicated time on Safetypay.
No service impact is expected.

Reference ID: CHG0337278
Aug 10, 13:29 UTC

Payment Processing Planned Maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 UTC

Scheduled - Please be advised that on Monday August 10 from 4 AM - 6 AM ET (8 AM - 10 AM UTC), Paysafe will be performing a maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.
There is no impact expected to real time processing. If you experience any processing issues or anything else unusual please alert Paysafe immediately.

Reference ID:CHG0334207
Aug 6, 17:19 UTC

Aug `9`, `2026`

Completed - The scheduled maintenance has been completed.
Aug 9, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 04:00 UTC

Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their services.

Interac In-App and Mobile Wallet transactions may be impacted.

Reference ID: CHG0335175
Jul 22, 19:42 UTC

Aug `8`, `2026`

Service Disruption-Interchecks

Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation.
MIM Paysafe

Reference ID:INC0316845
Aug 8, 03:34 UTC

Partner Maintenance - Banco de Crédito del Perú (BCP)

Completed - The scheduled maintenance has been completed.
Aug 8, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:15 UTC

Scheduled - Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services.
We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.

Reference ID: CHG0330228
Aug 8, 02:10 UTC

Aug `7`, `2026`

Service Disruption - RTP through AptPay

Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner AptPay was remediating the situation.
MIM Paysafe

Reference ID:INC0316793
Aug 7, 17:38 UTC

Investigating - Our partner is investigating an issue with RTP services.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0316793
Aug 7, 15:51 UTC

Impact to Paysafe Acquiring RS2 - Invoices - Incorrect Monthly statements in Optic Portal

Resolved - Please note the issue on our partner's side has now been fully resolved.
Тhe corrected Monthly statements (invoices) for July 2026 for multi-currency accounts, are now available in the Optic Portal.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe

Reference ID: INC0316150
Aug 7, 11:01 UTC

Update - Dear All,

Please be advised that the previously reported issue that are applicable to the July 2026 invoices were identified.
We are working alongside partner support teams with the highest priority to provide corrected invoices.
A fix has been tested and will be implemented into production soon.
We apologize for the impact this may have on your business.
Further updates will follow.
Aug 4, 09:58 UTC

Identified - Please note that the previously reported issues are applicable to the July 2026 invoices.
June 2026 invoices for multi-currency accounts have been corrected and are now available in the Optic portal.
We continue to work on resolving the discrepancies with the highest priority.
We are working alongside partner support teams with the highest priority to provide corrected invoices.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0316150
Aug 3, 13:30 UTC

Investigating - Please be advised that following additional review and validation we have identified further discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal, previously reported in INC0314578.
https://status.paysafe.com/incidents/ykcw07rjvmxn
Our teams have escalated the incident to partner.
We are working alongside partner support teams with the highest priority to resolve the issue.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0314578
Aug 3, 08:32 UTC

Completed - The scheduled maintenance has been completed.
Aug 7, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 05:00 UTC

Scheduled - Please be advised that our partner Interac (Peoples Group) will be performing planned maintenance on their e-Transfer service.

Some service impact is expected.

Reference ID: CHG0335692
Jul 27, 20:45 UTC

Aug `6`, `2026`

Partner Maintenance - RS2

Completed - The scheduled maintenance has been completed.
Aug 6, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:00 UTC

Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their Dublin servers.

Some service impact is expected.

Reference ID: CHG0336219
Jul 30, 15:44 UTC

Completed - Please be advised that this maintenance activity has been postponed.

Further updates will be provided once a new maintenance window has been confirmed.

Thank you for your patience and support. We apologise for any inconvenience this may cause.

Reference ID: CHG0334207
Aug 6, 07:48 UTC

Scheduled - Scheduled - Please be advised that on Thursday August 6 from 4 AM - 6 AM ET (8 AM - 10 AM UTC), Paysafe will be performing a maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.

There is no impact expected to real time processing. If you experience any processing issues or anything else unusual please alert Paysafe immediately.

Ref id: CHG0334207
Aug 5, 16:05 UTC

Resolved - Please be advised that our partner has successfully restored their services.
We have successfully switched traffic back to the primary provider.
All services have been confirmed to be fully operational.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Reference ID: INC0316615

Versión en Español

Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.
El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.
Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.

MIM Paysafe
Aug 6, 06:54 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0316615

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe
Aug 6, 06:05 UTC

Partner Maintenance- Interchecks

Completed - The scheduled maintenance has been completed.
Aug 6, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:00 UTC

Scheduled - Please be advised that our partner Interchecks will be performing planned maintenance on their API services

Minimal service impact is expected.

Reference ID: CHG0335446
Jul 24, 13:22 UTC

Partner Maintenance - Banco de Crédito del Perú (BCP)

Completed - The scheduled maintenance has been completed.
Aug 6, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:15 UTC

Aug `5`, `2026`

Service Disruption - MTEST

Resolved - The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business.

We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0316553
Aug 5, 20:16 UTC

Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0316553
Aug 5, 19:23 UTC

Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0316553
Aug 5, 17:49 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe

Reference ID: INC0316562
Aug 5, 18:21 UTC

Partner Maintenance - RS2

Completed - The scheduled maintenance has been completed.
Aug 5, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:00 UTC

Scheduled - Please be advised that our partner RS2 will be performing planned maintenance on their BankWorks service.

Reference ID: CHG0336835
Aug 5, 11:28 UTC

Service Disruption - Merchant Payments

Resolved - This incident has been resolved.
Aug 5, 15:02 UTC

Identified - Due to a processing delay, month-end fees for a subset of merchants were posted on August 1 rather than July 31. No action is required on your part, and we apologize for any inconvenience this may have caused.

We are currently assessing the full scope of impacted accounts and will provide additional details as they become available.

MIM Paysafe

Reference ID: INC0316181
Aug 3, 17:42 UTC

MTEST Payment Processing Maintenance

Completed - The scheduled maintenance has been completed.
Aug 5, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:00 UTC

Scheduled - Please be advised that on Wednesday August 5 from 6 AM - 8 AM ET (11 AM - 1 PM UTC), Paysafe will be performing a maintenance in their test environment.

There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Ref ID: CHG0336113
Aug 4, 20:07 UTC

Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 15:48 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 15:45 UTC

Scheduled - Please be advised that our partner Interac (Peoples Group) will be performing planned maintenance on their e-Transfer service.

Transaction failures are expected during a 10-minute period within the first 30 minutes of the scheduled maintenance window. During this outage, all transactions processed are expected to fail. Based on the information provided, the anticipated impact is expected to occur between 4:00 AM and 4:30 AM, within the overall 4:00 AM to 6:00 AM two-hour maintenance window.

Reference ID: CHG0335694
Jul 27, 21:03 UTC

Resolved - Please be advised that our partner has successfully restored their services.
We have successfully switched traffic back to the primary provider.
All services have been confirmed to be fully operational.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Reference ID: INC0316435

Versión en Español

Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.
El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.
Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.

MIM Paysafe
Aug 5, 06:57 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0316435

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe
Aug 5, 06:11 UTC

Service Disruption - Multibanco

Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.
MIM Paysafe

Reference ID: INC0316339
Aug 5, 05:09 UTC

Investigating - Dear All,

please be advised that we are experiencing payment processing degradation with SIBS again. The issue appears to be externally caused by our payment processor. Our teams are collaborating with the partner for further details.

Further updates will be shared accordingly, once available.

Reference ID:INC0316339
Aug 4, 14:09 UTC

Paysafe Planned Maintenance - iPayment release

Completed - The scheduled maintenance has been completed.
Aug 5, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:30 UTC

Scheduled - Please be advised that on on Tuesday August 4th at 5:30 PM PST (Wednesday, August 5th 00:30 - 02:30 UTC), Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected.

Reference ID: CHG0336371
Jul 31, 21:12 UTC

Completed - The scheduled maintenance has been completed.
Aug 5, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:00 UTC

Scheduled - Please be advised that our partner Interac will be performing planned maintenance on their e-Transfer Services.

There may be downtime during this maintenance window.

Every effort will be taken to minimize any service interruption.

Thank you for your understanding.

Reference ID:CHG0335486
Jul 24, 20:17 UTC

Aug `4`, `2026`

Paysafe Planned Maintenance - MTEST

Completed - The scheduled maintenance has been completed.
Aug 4, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:55 UTC

Scheduled - Please be advised that on Tuesday August 4 from 4 AM - 12PM ET (9 AM – 4 PM UTC), Paysafe will be performing a maintenance in their test environment.

There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.

Reference ID: CHG0336113
Aug 4, 13:54 UTC

Service Disruption - Multibanco

Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.
MIM Paysafe

Reference ID:INC0316315
Aug 4, 13:17 UTC

Investigating - Our partner Multibanco is investigating a potential issue with their services. We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0316315
Aug 4, 12:56 UTC

Paysafe Planned Maintenance - MTEST

Completed - The scheduled maintenance has been completed.
Aug 4, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 UTC

Scheduled - Please be advised that on Tuesday August 4 from 4 AM - 7AM ET (9 AM – 12 PM UTC), Paysafe will be performing a maintenance in their test environment.

There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0336113
Jul 30, 15:56 UTC

Completed - The scheduled maintenance has been completed.
Aug 4, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:00 UTC

Scheduled - Please be advised that on Tuesday August 4th from 03:00 AM – 05:00 PE (August 4th 8:00 AM – 10:00 AM UTC), Paysafe will be performing scheduled maintenance of one of its services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected to real time processing during the maintenance window. If you experience any processing issues or anything else unusual please alert Paysafe immediately.

REF ID:CHG0325769
Aug 3, 19:40 UTC

Partner Maintenance - RS2

Completed - The scheduled maintenance has been completed.
Aug 4, 09:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:01 UTC

Resolved - Please be advised that our partner has successfully restored their services.
We have successfully switched traffic back to the primary provider.
All services have been confirmed to be fully operational.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Reference ID: INC0316249

Versión en Español

Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.
El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.
Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.

MIM Paysafe
Aug 4, 07:58 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Reference ID: INC0316249

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe
Aug 4, 07:21 UTC

Partner Maintenance - CCE - Cámara de Compensación Electrónica

Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC

Scheduled - Please be advised that our partner CCE - Cámara de Compensación Electrónica will be performing planned maintenance on their services.

During the window, service degradation may occur. Our team will be monitoring the process and will keep you informed of any developments.

Reference ID: CHG0336586
Aug 4, 01:14 UTC

People's Group Holiday Closure Notice:Civic Day

Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 UTC

Scheduled - Due to the holiday on Monday August 03 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday August 04, 2026.
Jul 22, 17:47 UTC

Aug `3`, `2026`

Partner Maintenance - Banco de Crédito del Perú (BCP)

Completed - The scheduled maintenance has been completed.
Aug 3, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:15 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 2, 20:44 UTC

Aug `2`, `2026`

No incidents reported.

Aug `1`, `2026`

Service Disruption - SafetyPay

Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0316043
Aug 1, 16:03 UTC

Investigating - We are investigating potential issues with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0316043
Aug 1, 14:13 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

MIM Paysafe

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe

REF ID: INC0316031
Aug 1, 02:20 UTC

Jul `31`, `2026`

Paysafe Planned Maintenance - PagoEfectivo

Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 04:00 UTC

Scheduled - We will be undergoing scheduled maintenance during the indicated time on PagoEfectivo.
No service impact is expected.

Reference ID: CHG0335658
Jul 30, 23:01 UTC

Resolved - Please be advised that our partner has successfully restored their services.
We have successfully switched traffic back to the primary provider.
All services have been confirmed to be fully operational.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Reference ID; INC0315909

Versión en Español

Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos.
El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos.
Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.

MIM Paysafe
Jul 31, 02:30 UTC

Identified - Please be advised that our QR code partner is currently experiencing service degradation.
We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation.
Our teams remain actively engaged and are closely monitoring the situation.
We apologize for the impact this might have on your business. Further updates will follow.

Reference ID; INC0315909

MIM Paysafe

Versión en Español

Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio.
Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible.
Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca.
Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio.
Publicaremos nuevas actualizaciones a medida que tengamos más información.

MIM Paysafe
Jul 31, 01:15 UTC

Jul `30`, `2026`