Please be advised that on Wednesday, August 12th from 23:00 PE to Thursday, August 13th 00:00 PE (August 13th 04:00 - 05:00 AM UTC), Paysafe will be performing scheduled maintenance of one of its services.
Additional monitoring will be in place during and post the maintenance.Intermittent CIP generation delays/failures may occur during the maintenance window.If you experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.
Reference ID: CHG0332450 Posted on
Aug 12, 2026 - 16:10 UTC
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Reference ID: CHG0330228 Posted on
Jul 14, 2026 - 13:25 UTC
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Reference ID: CHG0330228 Posted on
Jul 14, 2026 - 13:26 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:00 UTC
Scheduled -
CardinalCommerce will be performing database system improvements starting at 12:00 UTC on August 10, 2026, through 23:59 UTC on August 13th, 2026.
During this time, they will apply the most recent network and database patches as well as targeted security enhancements to prevent new exploits from being used against their systems.
Completed -
The scheduled maintenance has been completed.
Aug 12, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 UTC
Scheduled -
Scheduled - Please be advised that on Wed Aug 12 from 4:00-7:00 AM ET (8 AM -11 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
We do not anticipate any impact, though a few transaction failures may occur during the maintenance window. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Aug 12, 06:59 UTC
Monitoring -
Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow.
MIM Paysafe
Versión en Español
Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando.
Resolved -
This incident has been resolved.
Aug 11, 23:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 11, 22:20 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Aug 11, 13:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:00 UTC
Scheduled -
Scheduled - Please be advised that on Tuesday, Aug 11 from 13:00-13:15 UTC Paysafe will be performing a maintenance on Safetypay services. Additional monitoring will be in place during and post the maintenance. There is no impact expected to real time processing.However, if you experience any processing issues or notice any unusual behavior, please alert Paysafe immediately. Ref id: CHG0337254
Aug 11, 06:24 UTC
Completed -
Please be advised that the incident has been resolved. We apologise the impact this might have on your business.
Reference ID:INC0317074
Aug 11, 11:57 UTC
Verifying -
Please note the changes have been reverted, and we are monitoring the results We apologise the impact this might have on your business. More updates to follow.
Reference ID:INC0317074
Aug 11, 10:46 UTC
Update -
Please be advised that we have encountered issues during the planned activity. We are working on reverting the changes. More updates to follow.
Reference ID:INC0317074
Aug 11, 09:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:45 UTC
Scheduled -
Please be advised that on Tuesday, Aug 11th from 5:45 to 9:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
This incident has been resolved.
Aug 11, 11:29 UTC
Investigating -
Please be advised that due to a technical issue, the daily merchant reporting and payment scheduled processes could not be completed within expected timeframe. As a result, Merchant posting and payments scheduled for August 10th will experience a 1-day delay and will be processed on August 11th. The root cause of the incident was identified, and we are applying additional preventive measures. We apologize for the impact this might have on your business
Completed -
The scheduled maintenance has been completed.
Aug 11, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled -
Please be advised that on Monday, August 10th from 23:00 PM to Tuesday, August 11th 00:00 PE (August 11th 04:00 - 05:00 UTC), Paysafe will be performing scheduled maintenance of one of its services. Additional monitoring will be in place during and post the maintenance. Intermittent CIP generation delays/failures may occur during the maintenance window. If you experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Aug 10, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 UTC
Scheduled -
Please be advised that on Monday August 10 from 4 AM - 6 AM ET (8 AM - 10 AM UTC), Paysafe will be performing a maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance. There is no impact expected to real time processing. If you experience any processing issues or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation. MIM Paysafe
Reference ID:INC0316845
Aug 8, 03:34 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Aug 8, 03:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:15 UTC
Scheduled -
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner AptPay was remediating the situation. MIM Paysafe
Reference ID:INC0316793
Aug 7, 17:38 UTC
Investigating -
Our partner is investigating an issue with RTP services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Ref ID:INC0316797
Aug 7, 16:34 UTC
Monitoring -
Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow.
MIM Paysafe
Versión en Español
Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando.
Resolved -
Please note the issue on our partner's side has now been fully resolved. Тhe corrected Monthly statements (invoices) for July 2026 for multi-currency accounts, are now available in the Optic Portal. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe
Reference ID: INC0316150
Aug 7, 11:01 UTC
Update -
Dear All,
Please be advised that the previously reported issue that are applicable to the July 2026 invoices were identified. We are working alongside partner support teams with the highest priority to provide corrected invoices. A fix has been tested and will be implemented into production soon. We apologize for the impact this may have on your business. Further updates will follow.
Aug 4, 09:58 UTC
Identified -
Please note that the previously reported issues are applicable to the July 2026 invoices. June 2026 invoices for multi-currency accounts have been corrected and are now available in the Optic portal. We continue to work on resolving the discrepancies with the highest priority. We are working alongside partner support teams with the highest priority to provide corrected invoices. We apologize for the impact this may have on your business. Further updates will follow.
Reference ID: INC0316150
Aug 3, 13:30 UTC
Investigating -
Please be advised that following additional review and validation we have identified further discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal, previously reported in INC0314578. https://status.paysafe.com/incidents/ykcw07rjvmxn Our teams have escalated the incident to partner. We are working alongside partner support teams with the highest priority to resolve the issue. We apologize for the impact this may have on your business. Further updates will follow.
Completed -
Please be advised that this maintenance activity has been postponed.
Further updates will be provided once a new maintenance window has been confirmed.
Thank you for your patience and support. We apologise for any inconvenience this may cause.
Reference ID: CHG0334207
Aug 6, 07:48 UTC
Scheduled -
Scheduled - Please be advised that on Thursday August 6 from 4 AM - 6 AM ET (8 AM - 10 AM UTC), Paysafe will be performing a maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.
There is no impact expected to real time processing. If you experience any processing issues or anything else unusual please alert Paysafe immediately.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Reference ID: INC0316615
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Aug 6, 06:54 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0316615
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Completed -
The scheduled maintenance has been completed.
Aug 6, 03:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:15 UTC
Scheduled -
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0316553
Aug 5, 20:16 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0316553
Aug 5, 19:23 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0316553
Aug 5, 17:49 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Reference ID: INC0316562
Aug 5, 18:55 UTC
Monitoring -
Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow.
MIM Paysafe
Versión en Español
Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando.
MIM Paysafe
Reference ID: INC0316562
Aug 5, 18:22 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Resolved -
This incident has been resolved.
Aug 5, 15:02 UTC
Identified -
Due to a processing delay, month-end fees for a subset of merchants were posted on August 1 rather than July 31. No action is required on your part, and we apologize for any inconvenience this may have caused.
We are currently assessing the full scope of impacted accounts and will provide additional details as they become available.
Completed -
The scheduled maintenance has been completed.
Aug 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:00 UTC
Scheduled -
Please be advised that on Wednesday August 5 from 6 AM - 8 AM ET (11 AM - 1 PM UTC), Paysafe will be performing a maintenance in their test environment.
There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Aug 5, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 29, 15:48 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 29, 15:45 UTC
Scheduled -
Please be advised that our partner Interac (Peoples Group) will be performing planned maintenance on their e-Transfer service.
Transaction failures are expected during a 10-minute period within the first 30 minutes of the scheduled maintenance window. During this outage, all transactions processed are expected to fail. Based on the information provided, the anticipated impact is expected to occur between 4:00 AM and 4:30 AM, within the overall 4:00 AM to 6:00 AM two-hour maintenance window.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Reference ID: INC0316435
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Aug 5, 06:57 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0316435
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID: INC0316339
Aug 5, 05:09 UTC
Investigating -
Dear All,
please be advised that we are experiencing payment processing degradation with SIBS again. The issue appears to be externally caused by our payment processor. Our teams are collaborating with the partner for further details.
Further updates will be shared accordingly, once available.
Completed -
The scheduled maintenance has been completed.
Aug 5, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 00:30 UTC
Scheduled -
Please be advised that on on Tuesday August 4th at 5:30 PM PST (Wednesday, August 5th 00:30 - 02:30 UTC), Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance. There is no impact expected.
Completed -
The scheduled maintenance has been completed.
Aug 4, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 13:55 UTC
Scheduled -
Please be advised that on Tuesday August 4 from 4 AM - 12PM ET (9 AM – 4 PM UTC), Paysafe will be performing a maintenance in their test environment.
There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID:INC0316315
Aug 4, 13:17 UTC
Investigating -
Our partner Multibanco is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Aug 4, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:00 UTC
Scheduled -
Please be advised that on Tuesday August 4 from 4 AM - 7AM ET (9 AM – 12 PM UTC), Paysafe will be performing a maintenance in their test environment.
There may be some service disruption experienced during this maintenance. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:00 UTC
Scheduled -
Please be advised that on Tuesday August 4th from 03:00 AM – 05:00 PE (August 4th 8:00 AM – 10:00 AM UTC), Paysafe will be performing scheduled maintenance of one of its services. Additional monitoring will be in place during and post the maintenance. There is no impact expected to real time processing during the maintenance window. If you experience any processing issues or anything else unusual please alert Paysafe immediately.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Reference ID: INC0316249
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Aug 4, 07:58 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0316249
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Completed -
The scheduled maintenance has been completed.
Aug 4, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 04:00 UTC
Scheduled -
Due to the holiday on Monday August 03 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday August 04, 2026.
Jul 22, 17:47 UTC
Completed -
The scheduled maintenance has been completed.
Aug 3, 03:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:15 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 2, 20:44 UTC
Scheduled -
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0316043
Aug 1, 16:03 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0316043
Aug 1, 15:42 UTC
Investigating -
We are investigating potential issues with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
REF ID: INC0316031
Aug 1, 03:18 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Reference ID; INC0315909
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Jul 31, 02:30 UTC
Monitoring -
Please be advised that we have successfully rerouted the traffic to our alternate solution. Affected services are now fully operational. More updates to follow.
MIM Paysafe
Versión en Español
Les informamos que hemos redirigido exitosamente el tráfico a nuestra solución alternativa. Los servicios afectados ya están totalmente operativos. Seguimos informando.
MIM Paysafe
Jul 31, 02:21 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
Reference ID; INC0315909
MIM Paysafe
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Resolved -
Please be advised that our partner has successfully restored their services. We have successfully switched traffic back to the primary provider. All services have been confirmed to be fully operational. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe
Reference ID: INC0315904
Versión en Español
Les informamos que nuestro proveedor de códigos QR ha implementado la solución correspondiente y los servicios se encuentran completamente restablecidos. El tráfico ha sido redirigido exitosamente al proveedor principal y todos los servicios han sido verificados y confirmados como plenamente operativos. Valoramos su confianza y agradecemos su comprensión durante la resolución de esta incidencia.
MIM Paysafe
Jul 30, 22:43 UTC
Identified -
Please be advised that our QR code partner is currently experiencing service degradation. We are initiating mitigation measures to reroute the traffic to our alternate solution in order to restore normal service operation. Our teams remain actively engaged and are closely monitoring the situation. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0315904
Versión en Español
Les informamos que nuestro proveedor de códigos QR presenta actualmente una degradación en el servicio. Estamos implementando medidas de mitigación para redirigir el tráfico hacia nuestra solución alternativa y así restablecer el funcionamiento normal lo antes posible. Nuestros equipos continúan trabajando activamente y monitoreando la situación de cerca. Lamentamos profundamente las molestias e impacto que esto pueda estar causando en su negocio. Publicaremos nuevas actualizaciones a medida que tengamos más información.
Resolved -
Please note the issue on our partner's side has now been fully resolved. We are validating and working to provide the corrected Monthly statements (invoices) for June 2026 for multi-currency accounts, in the Optic Portal. Further updates will follow. MIM Paysafe
Reference ID: INC0314578
Jul 30, 12:28 UTC
Investigating -
Our provider is still investigating, we will keep you informed on further progress. MIM Paysafe
Reference ID: INC0314578
Jul 28, 09:59 UTC
Identified -
Please be advised that due to an technical issue on our processing partner side with calculating FX Markup Fees, we have identified discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal. Our teams are working alongside our partner to resolve the issue with the highest priority. The corrected invoices are expected to be available in the portal next week. We apologize for the impact this may have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jul 29, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:00 UTC
Scheduled -
Please be advised that on Wednesday, July 29, from 4:00-7:00 AM ET (8 AM -11 AM UTC), we will be performing maintenance of several microservices. Additional monitoring will be in place during and post the maintenance.
We do not anticipate any impact, though a few transaction failures may occur during the maintenance window.
Completed -
The scheduled maintenance has been completed.
Jul 29, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 09:00 UTC
Scheduled -
Please be advised that our partner Niubiz will be performing maintenance on their services.This maintenance will take place on Wednesday, July 29th, between 9:00 UTC and 9:30 UTC. During this time, there will be a 10-minute service interruption. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.
Les informamos que nuestro socio Niubiz realizará tareas de mantenimiento en sus servicios. Este mantenimiento tendrá lugar el miércoles 29 de julio, entre las 9:00 y las 9:30 UTC. Durante este periodo, se producirá una interrupción del servicio de 10 minutos.
Tomaremos las medidas necesarias para garantizar que la capacidad de transacción no se vea afectada, redirigiendo el tráfico a nuestra solución alternativa.
Jul 29, 02:15 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 02:30 UTC
Scheduled -
Please be advised that our partner Banco de Crédito del Perú (BCP) will be performing planned maintenance on their services. We will take the necessary measures to ensure transaction capability remains unaffected by routing traffic to our alternate solution.