Service Disruption - PagoEfectivo and SafetyPay via paysafecard

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0262880
Posted May 07, 2025 - 15:13 UTC

Identified

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0262880
Posted May 07, 2025 - 14:33 UTC

Investigating

We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0262880
Posted May 07, 2025 - 14:00 UTC
This incident affected: PagoEfectivo (CIP Generation) and Paysafecard (merchant) (eCash PagoEfectivo, eCash SafetyPay).
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