Service Disruption - PagoEfectivo Wallet

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0327044
Posted Oct 24, 2026 - 10:01 UTC

Monitoring

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0327044
Posted Oct 24, 2026 - 09:00 UTC

Identified

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID:INC0327044
Posted Oct 24, 2026 - 06:59 UTC

Update

Our teams are still investigating, we will keep you informed on further progress.
MIM Paysafe

Reference ID:INC0327044
Posted Oct 24, 2026 - 05:55 UTC

Investigating

We are investigating a potential issue with the PagoEfectivo Wallet Mobile App.
iOS users may experience elevated errors and login failures.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0327044
Posted Oct 24, 2026 - 04:11 UTC
This incident affected: PagoEfectivo (PagoEfectivo Wallet).