Service Disruption - PagoEfectivo

Incident Report for Paysafe

Resolved

This incident has been resolved. The fix has been successfully deployed, and the issue is no longer observed.
Services have returned to normal operation.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0328115
Posted Nov 01, 2026 - 22:47 UTC

Update

The fix has been successfully deployed, and the issue is no longer observed.
We continue to monitor the activity on the impacted services to confirm sustained stability and will keep you informed on progress.

MIM Paysafe

Reference ID:INC0328115
Posted Nov 01, 2026 - 21:08 UTC

Update

We have identified a further improvement to the service and are proceeding with the implementation of the fix.
We will continue to monitor the activity on the impacted services and will keep you informed on progress.
Posted Nov 01, 2026 - 20:32 UTC

Update

We continue to monitor the activity on the impacted services.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0328115
Posted Nov 01, 2026 - 18:37 UTC

Monitoring

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0328115
Posted Nov 01, 2026 - 17:52 UTC

Investigating

We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0328115
Posted Nov 01, 2026 - 16:25 UTC
This incident affected: PagoEfectivo (Merchant Notification (PagoEfectivo)).