The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0294613
Posted Jan 28, 2026 - 07:18 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 28, 2026 - 06:54 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 27, 2026 - 23:07 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 27, 2026 - 21:41 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 27, 2026 - 17:56 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 27, 2026 - 16:43 UTC
Update
Please note that we continue to investigate with the highest urgency.
More updates to follow.
Posted Jan 27, 2026 - 15:41 UTC
Identified
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID:INC0294613
Posted Jan 27, 2026 - 13:53 UTC
Investigating
Please be advised that we are investigating an issue with the Skrill and Neteller Consumer Wallets. The issue is affecting withdrawals for users in LATAM, using the SafetyPay and PIX options. We apologize for the impact this might have on your business. Further updates will follow.