Service Disruption - Merchant Payments Delay for TSYS integrated Merchants

Incident Report for Paysafe

Identified

Please be advised that we identified an issue affecting the daily batching and Merchant Payments processing of a subset of merchants integrated with TSYS.
The issue resulted in a higher-than-usual number of transactions remaining in MI (Manual Intervention) status between November 6 and November 12.
The root cause of the incident has been identified, and our technical teams have implemented a solution to remediate the issue.
Our teams are now focused on correcting the affected transaction statuses and releasing the associated delayed funding to merchants.
We will provide further updates upon significant progress.
We apologize for any impact this may have had on your business.

MIM Paysafe
Reference ID: INC0329317

Posted Nov 13, 2026 - 15:07 UTC

This incident affects: Processing and APIs (Merchant Payments).