The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0323314
Posted Oct 02, 2026 - 21:05 UTC
Identified
The root cause of this incident has been identified, and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0323314
Posted Oct 02, 2026 - 20:46 UTC
Update
Our teams are still investigating. We will keep you informed on further progress. MIM Paysafe
Reference ID: INC0323314
Posted Oct 02, 2026 - 20:27 UTC
Investigating
We are investigating potential issue with the availability of activity reports in the NetBanx Back Office Portal. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID: INC0323314
Posted Oct 02, 2026 - 19:00 UTC
This incident affected: Merchant Portals (NetBanx Back Office).