The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID: INC0287396
Posted Nov 19, 2025 - 09:24 UTC
Update
Please be advised that the issue affecting SIBS remains unresolved at this time. Our vendor continues to work towards a resolution. We will provide further updates as new information becomes available. Thank you for your patience and understanding.
MIM Paysafe
Reference ID: INC0287396
Posted Nov 19, 2025 - 02:43 UTC
Update
Please be advised that SIBS continue to troubleshoot the issue on their side, however the issue still persists. More updates to follow.
MIM Paysafe
Reference ID: INC0287396
Posted Nov 18, 2025 - 23:03 UTC
Update
Please be advised that the SIBS vendor continue to work on resolving this incident with the highest priority. More updates to follow.
MIM Paysafe
Reference ID: INC0287396
Posted Nov 18, 2025 - 20:05 UTC
Monitoring
Our provider Multibanco implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0287396
Posted Nov 18, 2025 - 18:50 UTC
This incident affected: Third Parties (Multibanco).