Incorrect display of transactionIDs in OPTIC portal

Incident Report for Paysafe

Investigating

Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

Posted Mar 21, 2025 - 10:22 UTC

This incident affects: Merchant Portals (OPTIC Portal).