Business Portal Data Population Delay

Incident Report for Paysafe

Identified

We are investigating a potential issue causing delays in reporting for some merchants.
This may result in delayed population of transactional data and reports in the Optic portal.
Our teams are working to resolve the issue with the highest priority.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0293380

Posted Jan 16, 2026 - 11:17 UTC

This incident affects: Merchant Portals (OPTIC Portal) and Third Parties (Paysafe Acquiring RS2 - Financial Reporting).