Multibanco Service Disruption

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco/SIBS. was remediating the situation.
MIM Paysafe

Reference ID: INC0289202

Posted Dec 03, 2025 - 00:47 UTC

Monitoring

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0289202

Posted Dec 03, 2025 - 00:09 UTC

Investigating

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0289202

Posted Dec 03, 2025 - 00:09 UTC

This incident affected: Third Parties (Multibanco).