Service Disruption - Banco del Pichincha via SafetyPay

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation.
MIM Paysafe

Reference ID: INC0307751
Posted May 21, 2026 - 13:27 UTC

Monitoring

Banco del Pichincha implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID: INC0307751
Posted May 21, 2026 - 13:05 UTC

Investigating

Our partner Banco del Pichincha is investigating a potential issue with their services.
We apologize for the impact this might have on your business.
SafetyPay services remain fully operational.
Further updates will follow.

MIM Paysafe

Reference ID: INC0307751
Posted May 21, 2026 - 08:23 UTC
This incident affected: SafetyPay (Banco del Pichincha).
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