The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Microsoft 365 was remediating the situation. MIM Paysafe
Reference ID: INC0330063
Posted Nov 13, 2026 - 21:07 UTC
Update
Microsoft 365 services are now stable, with no further issues reported or observed. Merchants and partners can continue to contact our Support teams through the usual channels, with no delays expected. This incident is now considered resolved.
Thank you for your patience and understanding.
MIM Paysafe
Reference ID: INC0330063
Posted Nov 13, 2026 - 16:59 UTC
Update
Microsoft 365 services continue to operate normally, with stability maintained and no further issues observed. Merchants and partners can resume contacting our Support teams via email as usual, with no further delays in responses expected. Monitoring remains in place, and we will provide a final update once the incident is confirmed as resolved, or sooner should any issues recur.
Thank you for your continued patience.
MIM Paysafe
Reference ID: INC0330063
Posted Nov 13, 2026 - 16:02 UTC
Monitoring
Please be advised Microsoft has reported significant improvement across all Microsoft 365 services affected by the ongoing incident. We continue to closely monitor the situation to ensure services remain stable. As a precaution, merchants and partners are still advised to contact the Merchant Support lines for any urgent queries or support needs. Thank you for your continued patience. We will provide another update should there be any material change to the situation.
MIM Paysafe
Reference ID:INC0330063
Posted Nov 13, 2026 - 12:47 UTC
Update
Microsoft continues to investigate the impact on their services. Please be advised that due to the ongoing outage our ability to respond to support case is significantly impacted. As such please use the Merchant support lines to contact us in case of urgent issues. We appologise for the impact this might have on your business. More updates wil be provide when available.
MIM Paysafe
Reference ID:INC0330063
Posted Nov 13, 2026 - 10:38 UTC
Identified
Microsoft has acknowledged an incident on their side affecting multiple M365 services. As the issue may impact sending and delivery of emails, alongside other communication tools, you may observe delays when contacting our support teams. We apologize for the impact this might have on your business. Further updates will follow.
MIM Paysafe
Reference ID:INC0330063
Posted Nov 13, 2026 - 09:03 UTC
This incident affected: Non-Production (Merchant & Partner Support phone lines) and Third Parties (Microsoft).