Service Disruption - Skrill login

Incident Report for Paysafe

Resolved

The incident has been resolved successfully and the impacted services are fully restored.

We apologize for the impact this issue had on your business.

We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0293703

Posted Jan 20, 2026 - 09:43 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 20, 2026 - 09:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 20, 2026 - 09:29 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 20, 2026 - 08:20 UTC

Identified

Please be advised that we identified intermittent login issues to the Skrill platform.

Our teams are working to resolve the issue with the highest priority.

We apologize for the impact this may have on your business.

Further updates will follow.

MIM Paysafe

Reference ID:INC0293703

Posted Jan 20, 2026 - 08:05 UTC

This incident affected: Skrill (Skrill Consumer Wallet) and Neteller (Neteller Consumer Wallet).