The incident has been resolved successfully and the impacted services are restored. Please note that you may still experience minor delay in responses in the next 2 hours while the applied changes propagate fully. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0314326
Posted Jul 16, 2026 - 22:31 UTC
Monitoring
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0314326
Posted Jul 16, 2026 - 22:17 UTC
Identified
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID:INC0314326
Posted Jul 16, 2026 - 21:32 UTC
Investigating
Dear all,
Please note that Payment processing email support queues for merchant and technical support are temporarily inaccessible to our support teams. As a result, there might be a delay in our support team's ability to respond to your support tickets. Until further notice for system and processing critical matters, please contact your account manager or dedicated support phone line to have your problem investigated.
We apologize for the impact this might have on your business. Further updates will follow.
Posted Jul 16, 2026 - 19:43 UTC
This incident affected: Non-Production (Merchant & Partner Support phone lines).