Impact to Paysafe Acquiring RS2 - Invoices - Incorrect Monthly statements in Optic Portal

Incident Report for Paysafe

Identified

Please be advised that due to an technical issue on our processing partner side with calculating FX Markup Fees, we have identified discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal.
Our teams are working alongside our partner to resolve the issue with the highest priority.
The corrected invoices are expected to be available in the portal next week.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0314578

Posted Jul 20, 2026 - 10:34 UTC

This incident affects: Merchant Portals (OPTIC Portal) and Third Parties (Paysafe Acquiring RS2 - Invoices).