Identified - We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow.
Reference ID: INC0293380
Jan 16, 2026 - 11:17 UTC
Skrill
Operational
90 days ago
100.0
% uptime
Today
Skrill API
Operational
90 days ago
100.0
% uptime
Today
Skrill Consumer Wallet
Operational
90 days ago
100.0
% uptime
Today
Skrill Marketing Website
Operational
90 days ago
100.0
% uptime
Today
Skrill Merchant Portal
Operational
90 days ago
100.0
% uptime
Today
Skrill Mobile Application
Operational
90 days ago
100.0
% uptime
Today
Skrill Status Notifications Service
Operational
90 days ago
100.0
% uptime
Today
Neteller
Operational
90 days ago
100.0
% uptime
Today
Neteller API
Operational
90 days ago
100.0
% uptime
Today
Neteller Consumer Wallet
Operational
90 days ago
100.0
% uptime
Today
Neteller Gateway
Operational
90 days ago
100.0
% uptime
Today
Neteller Marketing Website
Operational
90 days ago
100.0
% uptime
Today
Neteller Merchant Portal
Operational
90 days ago
100.0
% uptime
Today
Neteller Mobile Application
Operational
90 days ago
100.0
% uptime
Today
Paysafecard (merchant)
Operational
90 days ago
99.78
% uptime
Today
PSC Payment
Operational
90 days ago
100.0
% uptime
Today
PSC Payment myPaysafe
Operational
90 days ago
100.0
% uptime
Today
PSC Payout & Refund
Operational
90 days ago
100.0
% uptime
Today
Paysafecash Payment
Operational
90 days ago
100.0
% uptime
Today
eCash PagoEfectivo
Operational
90 days ago
99.99
% uptime
Today
eCash SafetyPay
Operational
90 days ago
98.29
% uptime
Today
eCash Settlement Report
Operational
90 days ago
100.0
% uptime
Today
eCash Store Locator B2B
Operational
90 days ago
100.0
% uptime
Today
Paysafecard (distributor)
Operational
90 days ago
100.0
% uptime
Today
Pin On Demand Distribution
Operational
90 days ago
100.0
% uptime
Today
Paysafecash Distribution
Operational
90 days ago
100.0
% uptime
Today
eCash Reconciliation Files
Operational
90 days ago
100.0
% uptime
Today
Rapid Transfer
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo
Operational
90 days ago
100.0
% uptime
Today
CCE - Cámara de Compensación Electrónica
Operational
90 days ago
100.0
% uptime
Today
CIP Generation
Operational
90 days ago
100.0
% uptime
Today
Merchant Portal (PagoEfectivo)
Operational
90 days ago
100.0
% uptime
Today
Merchant Notification (PagoEfectivo)
Operational
90 days ago
100.0
% uptime
Today
PagoEfectivo Wallet
Operational
90 days ago
100.0
% uptime
Today
SafetyPay
Operational
90 days ago
100.0
% uptime
Today
Express Application
Operational
90 days ago
100.0
% uptime
Today
Merchant Portal (SafetyPay)
Operational
90 days ago
100.0
% uptime
Today
Notification Services (SafetyPay)
Operational
90 days ago
100.0
% uptime
Today
DirectWS (SOAP)
Operational
90 days ago
100.0
% uptime
Today
MPIAPI (REST)
Operational
90 days ago
100.0
% uptime
Today
Viafintech
Operational
Customer checkout
Operational
Retailer API: API integration
Operational
Store API
Operational
Viacash Merchant API
Operational
Viafintech App
Operational
Income Access
Operational
90 days ago
100.0
% uptime
Today
Income Access - Event Relay System (S2S)
Operational
90 days ago
100.0
% uptime
Today
Income Access - SFTP
Operational
90 days ago
100.0
% uptime
Today
Income Access - Tracking
Operational
90 days ago
100.0
% uptime
Today
Income Access - White Labels (Client Websites)
Operational
Please be advised that on Monday January 19 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Possible impacted services: NBX Payment Processing: (Paysafe.js)
Ref id: CHG0311661 Posted on
Jan 15, 2026 - 15:54 UTC
Please be advised that on Monday January 19 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Possible impacted services: NBX Payment Processing: (Checkout V2)
Ref id: CHG0312070 Posted on
Jan 15, 2026 - 16:04 UTC
Completed -
The scheduled maintenance has been completed.
Jan 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 05:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jan 16, 19:20 UTC
Scheduled -
Please be advised that CCE, in coordination with its providers Mastercard and CANVIA, will perform scheduled maintenance on the production environment on Saturday, January 17, 2026, between 05:00 and 10:00 a.m. UTC. During this maintenance window, no service impact is expected. Transactions and services are anticipated to continue operating normally. In the unlikely event that any delays, transaction failures, or other anomalies are observed during or immediately following the maintenance period please alert Paysafe immediately.
Reference ID:CHG0312857
Jan 16, 19:18 UTC
Jan 16, 2026
Unresolved incident: Business Portal Data Population Delay.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PEOPLE TRUST was remediating the situation. MIM Paysafe
Reference ID:INC0293264
Jan 15, 13:30 UTC
Investigating -
Our partner PEOPLE TRUST is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PEOPLE TRUST was remediating the situation. MIM Paysafe
Reference ID:INC0293264
Jan 15, 12:54 UTC
Monitoring -
Our provider PEOPLE_TRUST implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0293264
Jan 15, 12:47 UTC
Investigating -
Our partner PEOPLE_TRUST is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jan 14, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 UTC
Scheduled -
Please be advised that on Wednesday, January 14, from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
We do not anticipate any impact, though a few transaction failures may occur during the maintenance window. If you do experience any delays, transaction failures, or anything else unusual, please alert Paysafe immediately.
Possible impacted services: NBX Payment Processing: (Card Core, APM API)
Resolved -
The issue affecting CCE services has been fully resolved. All impacted services and transactional flows are now operating normally. We are sorry for the disruption this caused to your business. Thank you for your patience and continued partnership.
Reference ID: INC0292969
Jan 13, 17:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 13, 16:59 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jan 13, 15:52 UTC
Investigating -
We are experiencing an issue impacting payment collection, caused by a failure in the CCE (Electronic Clearing House of Peru) directory reading process. Mitigation is being applied by redirecting traffic to an alternate solution, and services are stabilizing. We apologize for any impact this may be having on your business. We value your partnership and appreciate your understanding while our partner works to remediate the situation.
Completed -
The scheduled maintenance has been completed.
Jan 13, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 04:45 UTC
Scheduled -
Please be advised that on Tuesday Jan 13th from 4:45 to 8:45 AM UTC, we will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance. There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved. The disruption was caused by unannounced maintenance performed by CCE – Electronic Clearing House. Service has stabilized, and we will continue to closely monitor performance. We apologize for the impact this issue may have had on your business. We value your partnership and appreciate your understanding while our partner worked to remediate the situation.
MIM Paysafe
Reference ID: INC0292760
Jan 12, 16:59 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
Completed -
The scheduled maintenance has been completed.
Jan 12, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:00 UTC
Scheduled -
Please be advised that our partner Global Payments will be performing planned maintenance on their Sierra, Saratoga, & Summit Host Capture services
Resolved -
Please be advised we experienced a degradation with VIP Preferred services between {Start Time 06:38 UTC} and {End Time 06:41 UTC}. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv First Data was remediating the situation. MIM Paysafe
Reference ID: INC0292748
Jan 11, 07:50 UTC
Investigating -
Our partner Fiserv First Data is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Our provider Interac has performed a scheduled maintenance and downtime was expected. We will continue to monitor the service to ensure system stability.
MIM Paysafe
Reference ID: INC0292721
Jan 10, 08:56 UTC
Identified -
Our provider Interac has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID: INC0292721
Jan 10, 08:13 UTC
Investigating -
Our partner Interac is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0292399
Jan 9, 09:04 UTC
Identified -
Our provider RS2 has identified an issue on their end and the full list of files will be received tomorrow. MIM Paysafe
Completed -
The scheduled maintenance has been completed.
Jan 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 UTC
Scheduled -
Please be advised that on Thursday January 8 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
Please be advised we experienced intermittent degradation with our partner Moneris between 05:01 and 05:42. The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner RS2 was remediating the situation. MIM Paysafe
Reference ID:INC0292306
Jan 7, 17:29 UTC
Monitoring -
Our provider RS2 implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0292306
Jan 7, 16:26 UTC
Identified -
Our provider RS2 has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID: INC0292306
Jan 7, 15:54 UTC
Investigating -
Our partner RS2 is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jan 7, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:00 UTC
Scheduled -
Please be advised that on Wednesday January 7 from 4:00-6:00 AM ET (9-11 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner RS2 was remediating the situation. MIM Paysafe
Reference ID: INC0292264
Jan 7, 09:29 UTC
Monitoring -
Our provider RS2 implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0292264
Jan 7, 09:18 UTC
Investigating -
Our partner RS2 is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jan 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 05:00 UTC
Scheduled -
Please be advised that our partner Global Payments will be performing planned maintenance on their Sierra, Saratoga, & Summit Host Capture services