Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0258270
Apr 23, 2025 - 20:30 UTC
Update - We are continuing to investigate this issue.
Apr 23, 2025 - 17:58 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
Please be advised that on Sunday April 27 at 00:00AM – 06:30 AM UTC, Paysafe will be performing a maintenance.
Additional monitoring will be in place during and post the maintenance.
Some MCPS related applications impact may be expected . If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately. Posted on
Apr 22, 2025 - 08:07 UTC
We will be undergoing scheduled maintenance on Viafintech during the indicated time. There is an expected downtime of the service up to 10 minutes for the entire maintenance window.
Reference ID: CHG0278504 Posted on
Apr 24, 2025 - 11:50 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0258504
Apr 25, 18:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Reference ID: INC0258504
Apr 25, 17:47 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 25, 16:31 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0258504
Apr 25, 15:57 UTC
Investigating -
We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
This incident has been resolved.
Apr 25, 15:35 UTC
Investigating -
We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
The incident has been resolved successfully. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256673
Apr 25, 07:14 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256673
Apr 24, 15:09 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256673
Apr 3, 21:38 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Apr 24, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 17:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 24, 11:58 UTC
Scheduled -
Please be advised that from 5 PM on Thursday April 24 to 8:00 PM UTC, Paysafe will be performing a maintenance on the selected components.
Additional monitoring will be in place during and post the maintenance. During the maintenance window an increase in latency or transactional failures for a total of 30 minutes may be observed. If you do experience any report or file delays, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the affected funds have been sent as late as 20th of April. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation. MIM Paysafe
Reference ID: INC0257941
Apr 24, 12:31 UTC
Monitoring -
Our provider has implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0257941
Apr 23, 07:50 UTC
Update -
Please be advised that if your funds have not been received today, it appears your account was regrettably affected by the batching delay. Due to bank closures for Easter, your funds will be posted on the next business day, Tuesday April 22. Thank you for your understanding.
Apr 18, 08:02 UTC
Update -
We are continuing to investigate this issue.
Apr 17, 11:11 UTC
Investigating -
Dear All,
Please be advised that we are investigating an issue that may cause delays with the batching for EU Acquiring RS2.
Completed -
The scheduled maintenance has been completed.
Apr 24, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:00 UTC
Scheduled -
Please be advised that our partner Pavilion Payments will be performing planned maintenance on their VIP Preferred service during the mentioned time frame.
Resolved -
Please be informed that experience short-live outrate of our services mentioned below. The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 03:10 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 02:45 UTC
Investigating -
We are investigating a potential issue with our 3DS V2 service and apologize for the impact this might have on your business.
Resolved -
Please be informed that experience short-live outrate of our services mentioned below. The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 03:10 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 02:45 UTC
Investigating -
We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.
Resolved -
Please be informed that experience short-live outrate of our services mentioned below. The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 03:09 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 02:46 UTC
Investigating -
We are investigating a potential issue with our Customer Vault service and apologize for the impact this might have on your business.
Resolved -
Please be informed that experience short-live outrate of our services mentioned below. The incident has been resolved successfully, and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 03:09 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0258349
Apr 24, 02:46 UTC
Investigating -
We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0258344
Apr 24, 00:28 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0258344
Apr 24, 00:18 UTC
Investigating -
We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0258324
Apr 23, 18:59 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Apr 23, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:20 UTC
Scheduled -
Please be advised that our partner Pacilion Payments will be performing planned maintenance on their VipPreferred service.
Apr 23, 13:19 UTC
Completed -
The scheduled maintenance has been completed.
Apr 23, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Scheduled -
Please be advised that on Wednesday April 23 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0258243
Apr 23, 07:42 UTC
Identified -
Our provider PSAustria has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID: INC0258243
Apr 23, 07:11 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Apr 23, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:30 UTC
Scheduled -
Dear All,
Please be advised that on Tuesday April 22 from 05:30 PM PST to 07:30 PM PST ( April 23 - 00:30 UTC to 02:30 UTC ) Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Apr 22, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Scheduled -
Dear All,
Please be advised that on Tuesday April 22 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Apr 21, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 UTC
Scheduled -
Due to the holiday on Friday April 18 , Peoples Group funding and settlements will not be processed on Friday and will instead be processed on the next business day, Monday April 21, 2025.
Apr 11, 15:48 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation. MIM Paysafe
Reference ID:INC0258038
Apr 20, 08:21 UTC
Investigating -
We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.
Resolved -
Please be advised we experienced a degradation with PayPal services between 06:04 UTC and 06:34 UTC The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business.
MIM Paysafe
Reference ID: INC0258034
Apr 20, 02:56 UTC
Investigating -
We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. Please note that the errors were restricted to VISA transactions. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation. MIM Paysafe
Reference ID:INC0258006
Apr 17, 23:15 UTC
Investigating -
We are investigating a issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. Please note that the errors were restricted to VISA transactions. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation. MIM Paysafe
Reference ID:INC0258008
Apr 17, 23:14 UTC
Investigating -
We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Apr 17, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 UTC
Scheduled -
Please be advised that on Thursday April 17 from 6:00-8:00 AM ET (10-12 PM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled -
Please be advised that on Wednesday, April 16 from 4:00-6:00 AM ET (08:00-10:00 UTC), Paysafe will be performing maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.
There is no impact expected on real-time processing, however, there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Reference ID: INC0257762
Apr 15, 23:15 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0257762
Apr 15, 21:59 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0257762
Apr 15, 19:35 UTC
Update -
Please note that upon further investigation, the impact is confirmed to be limited to myPaysafecard IBAN feature. Teams continue to investigate the issue. Thank you for your understanding.
Apr 15, 18:21 UTC
Investigating -
We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Completed -
The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 UTC
Scheduled -
Please be advised that on Tuesday April 15 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Apr 14, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:01 UTC
Scheduled -
Please be advised that on Monday April 14th from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Apr 11, 12:02 UTC
Completed -
The scheduled maintenance has been completed.
Apr 14, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 UTC
Scheduled -
Please be advised that on Monday April 14 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.
During the maintenance window you may experience downtime of our services for up to 1 minute. If you have any questions or concerns, please do not hesitate to contact Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0257612
Apr 14, 08:33 UTC
Investigating -
We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0257612
Apr 14, 08:32 UTC
Investigating -
We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.
MIM Paysafe
Reference ID: INC0257597
Apr 12, 13:19 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Apr 12, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled -
Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.
This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.