Monitoring - A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0282791
Oct 16, 2025 - 12:59 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PayPal was remediating the situation. MIM Paysafe
Reference ID: INC0282939
Oct 16, 17:01 UTC
Investigating -
Our partner PayPal is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Interac was remediating the situation. MIM Paysafe
Reference ID: INC0282884
Oct 16, 14:17 UTC
Investigating -
Our partner Interac is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
Please be advised that the maintenance has been successfully completed within the scheduled time.
Reference ID: CHG0299568
Oct 15, 17:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:20 UTC
Scheduled -
Please be advised that the maintenance is still ongoing. There is no impact expected. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately. We will update you once the maintenance is completed.
Completed -
Please be advised that the maintenance is still ongoing. There is no impact expected. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately. We will update you once the maintenance is completed.
Reference ID: CHG0299568
Oct 15, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 UTC
Scheduled -
Please be advised that on Wednesday,October,15th 07:00 UTC, we will be performing a maintenance of our Processing and API services . Additional monitoring will be in place during and post the maintenance.
There is no impact expected, however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Oct 15, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC
Scheduled -
Please be advised that on Tuesday October 14 and Wednesday October 15 from 5:00-10:00 PM ET (9 PM-2 AM UTC), Peoples Trust will be performing a maintenance.
We do not anticipate any impact, though some transaction failures may occur during the maintenance window. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Oct 14, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 11:00 UTC
Scheduled -
Please be advised that our partner Peoples Group will be performing planned maintenance on their e-Transfer Services .There may be downtime during this maintenance window.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0282580
Oct 14, 12:35 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0282580
Oct 14, 12:30 UTC
Investigating -
We are continuing to investigate this issue.
Oct 14, 12:19 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0282580
Oct 14, 12:16 UTC
Investigating -
We are investigating a potential issue with the servicementioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
This incident has been resolved.
Oct 14, 12:05 UTC
Investigating -
We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Oct 14, 12:00 UTC
Resolved -
This incident has been resolved.
Oct 14, 12:05 UTC
Investigating -
We are investigating issues with our paysafecard payment via myPaysafe account API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Oct 14, 12:00 UTC
Completed -
The scheduled maintenance has been completed.
Oct 14, 09:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:45 UTC
Scheduled -
Please be advised that on Tuesday Oct 14th from 4:45 to 9:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Oct 14, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled -
Please be advised that our partner, Peoples Group, will be performing planned maintenance on their Interac Mobile TSP Transactions services. There may be downtime during this maintenance window.
Completed -
The scheduled maintenance has been completed.
Oct 14, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 UTC
Scheduled -
Please be informed due to the holiday on Monday October 13 , Peoples Group funding and settlements will not be processed on Monday and will instead be processed on the next business day, Tuesday, October 14, 2025.
Resolved -
Please be advised we experienced a degradation with Card payments API services between 12:00 UTC and12:09 UTC. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0282233
Oct 10, 09:25 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0282233
Oct 10, 08:43 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised we experienced a partial outage with Skrill services between {Start Time 14:55 UTC} and {End Time 15:05 UTC}. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Completed -
The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 UTC
Scheduled -
Please be advised that on Wednesday October 8 from 4:00-7:00 AM ET (8-11 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:
Oct 7, 22:36 UTC
Investigating -
We are investigating a potential issue with the White Label Wallet Management and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Oct 7, 22:21 UTC
Investigating -
We are investigating a potential issue with the White Label Wallet Management and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Oct 7, 21:55 UTC
Investigating -
We are investigating a potential issue with the White Label Wallet Management and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised the issues affecting the OPTIC Portal have been resolved. A fix was implemented and the environment was closely monitored to confirm service stability. During the incident, some transactions may have appeared with a delay. Normal performance has now been fully restored. We apologize for the inconvenience caused. Thank you for your patience.
Reference ID: INC0281715
Oct 7, 18:46 UTC
Update -
We are continuing to monitor for any further issues.
Oct 7, 13:01 UTC
Monitoring -
Please be advised that we experienced a degradation with our OPTIC Portal.
The transactions may appear with a delay.
We have implemented a fix and we are monitoring the environment.
The issue is expected to be fully resolved by the end of the day.
Completed -
The scheduled maintenance has been completed.
Oct 7, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC
Scheduled -
Please be advised that on Tuesday October 7 from 4:00-5:00 AM ET (8-9 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Oct 6, 17:50 UTC
Completed -
The scheduled maintenance has been completed.
Oct 7, 06:00 UTC
Update -
Please be advised that we are successfully switched from eu-central-1 to eu-west-1 AWS region. We are successfully processing from the new location.
Reference ID: CHG0295885
Oct 7, 04:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 14:39 UTC
Scheduled -
Please be advised that on Tuesday 7th of October Paysafe will perform scheduled maintenance on App payment methods directly integrated through Skrill API.
We are expecting downtime up to 30 minutes between 2:00–3:00 UTC (9:00–11:00 PM EST), with possible temporary service degradation.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0281458
Oct 6, 13:05 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.