Monitoring - Please be advised that for Ref: INC0251870 we are in the process of deploying a permanent solution to the issue. Historical data was corrected and should appear correctly in Optic Portal. We will update you once the solution is successfully implemented and verified.
We apologize for the impact these issues have on your business. We value your partnership and appreciate your understanding while our partner is remediating the situation.
Jun 04, 2025 - 07:53 UTC
Identified - Please be advised of the updates on the below issues: - Rolling reserve corrections on Nov 20th and 21st, 2024 not visible in the Business portal, Reference ID: INC0253480 has been RESOLVED. All corrections should be available in the portal. - Merchants may observe duplicate Payment fees in the Business portal - Reference ID: INC0251870 - A fix is being tested. It is expected to be deployed on May 16th. We will update once the fix is deployed and issue resolved.
We apologize for the impact these issues have on your business. We value your partnership and appreciate your understanding while our partner is remediating the situation.
May 14, 2025 - 10:41 UTC
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
Monitoring - A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:
Jun 04, 2025 - 07:49 UTC
Investigating - Dear All,
Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Please be advised that on Tuesday June 17 from 4:00-5:00 AM ET (8-9 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Reference ID: CHG0283354 Posted on
Jun 09, 2025 - 15:42 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0265109
Jun 10, 21:00 UTC
Investigating -
This is to notify that there will be delays with the May Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.
As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.
Completed -
The scheduled maintenance has been completed.
Jun 10, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 UTC
Scheduled -
Please be advised that on Tuesday June 10 from 4:00-5:00 AM ET (9-10 AM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert us immediately.
Completed -
The scheduled maintenance has been completed.
Jun 10, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 04:45 UTC
Scheduled -
Please be advised that on Tuesday June 10th from 4:45 to 8:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance. There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Completed -
The scheduled maintenance has been completed.
Jun 9, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during the indicated time on Rapid Transfer. The expected downtime of the service is for the full duration of the upgrade.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0265915
Jun 8, 05:52 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 8, 05:09 UTC
Update -
We are continuing to investigate this issue.
Jun 8, 04:49 UTC
Investigating -
We are investigating potential issues with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0265860
Jun 6, 17:54 UTC
Investigating -
Please be advised that we are facing transaction failures of EPS transactions via Raiffeisen Bank. We have engaged our partner PSAustria to investigate.
Resolved -
Please be advised we experienced a outage with Worldpay Vantiv provider services between 02:33UTC and 02:34 UTC. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner TSYS was remediating the situation. MIM Paysafe
Reference ID: INC0265029
Jun 4, 14:35 UTC
Identified -
Our provider TSYS has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID:INC0265029
Jun 3, 05:04 UTC
Investigating -
Please be advised that following an issue with our partner, some merchants integrated with TSYS may experience a delay in funding and reporting.
We apologize for the impact this issue may have on your business. We value your partnership and appreciate your understanding.
Completed -
The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 UTC
Scheduled -
Please be advised that on Wednesday June 4 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Possible impacted services: NBX Payment Processing: (Card Core, APM API)
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PayPal was remediating the situation. MIM Paysafe
Reference ID:INC0265162
Jun 2, 19:31 UTC
Investigating -
Our provider PayPal has identified a potential issue with the service mentioned below and we apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation. MIM Paysafe
Reference ID: INC0265040
Jun 2, 15:52 UTC
Monitoring -
Our provider SIBS implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0265040
Jun 2, 15:40 UTC
Identified -
Our provider SIBS/Multibanco has identified the root cause and is working on implementing a solution. MIM Paysafe
Reference ID: INC0265040
Jun 2, 14:28 UTC
Investigating -
We are investigating potential issue with the Multibanco service and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0264998
Jun 1, 09:04 UTC
Update -
We are continuing to investigate this issue.
Jun 1, 00:39 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner RS2 was remediating the situation. MIM Paysafe
Reference ID:INC0264998
May 31, 20:08 UTC
Update -
We are continuing to monitor for any further issues.
May 31, 20:04 UTC
Monitoring -
Our provider RS2 implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0264998
May 31, 20:04 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
May 28, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 UTC
Scheduled -
Please be advised that on Wednesday May 28 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
May 27, 15:43 UTC
Completed -
The scheduled maintenance has been completed.
May 28, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:01 UTC
Scheduled -
Please be advised that on Wednesday May 28 from 4:00-5:00 AM ET (8-9 AM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.