Paysafe
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0258270

Apr 23, 2025 - 20:30 UTC
Update - We are continuing to investigate this issue.
Apr 23, 2025 - 17:58 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0258270

Apr 23, 2025 - 15:01 UTC
Investigating - Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

Mar 21, 2025 - 10:22 UTC
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal.
The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.
- Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
- Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

MIM Paysafe

Mar 18, 2025 - 11:39 UTC
Skrill Operational
90 days ago
99.99 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
99.99 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
99.99 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
99.99 % uptime
Today
Paysafecard (merchant) Operational
90 days ago
99.88 % uptime
Today
PSC Payment Operational
90 days ago
99.93 % uptime
Today
PSC Payment myPaysafe Operational
90 days ago
99.93 % uptime
Today
PSC Payout & Refund Operational
90 days ago
99.93 % uptime
Today
Paysafecash Payment Operational
90 days ago
99.93 % uptime
Today
eCash PagoEfectivo Operational
90 days ago
99.92 % uptime
Today
eCash SafetyPay Operational
90 days ago
99.81 % uptime
Today
eCash Settlement Report Operational
90 days ago
99.65 % uptime
Today
eCash Store Locator B2B Operational
90 days ago
99.93 % uptime
Today
Paysafecard (distributor) Operational
90 days ago
99.93 % uptime
Today
Pin On Demand Distribution Operational
90 days ago
99.92 % uptime
Today
Paysafecash Distribution Operational
90 days ago
99.92 % uptime
Today
eCash Reconciliation Files Operational
90 days ago
99.93 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
99.99 % uptime
Today
CIP Generation ? Operational
90 days ago
99.99 % uptime
Today
Merchant Portal (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
Merchant Notification (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Express Application ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
DirectWS (SOAP) ? Operational
90 days ago
100.0 % uptime
Today
MPIAPI (REST) ? Operational
90 days ago
100.0 % uptime
Today
Viafintech Operational
Customer checkout ? Operational
Retailer API: API integration ? Operational
Store API ? Operational
Viacash Merchant API ? Operational
Viafintech App ? Operational
Income Access Operational
90 days ago
99.99 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
99.96 % uptime
Today
White Label Wallet Operational
Wallet Management ? Operational
Payments ? Operational
Prepaid Cards ? Operational
Webhooks ? Operational
Merchant Portals Degraded Performance
90 days ago
99.99 % uptime
Today
iAccess Degraded Performance
90 days ago
100.0 % uptime
Today
MCPS Instore Operational
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
OPTIC Portal Operational
90 days ago
99.99 % uptime
Today
Processing and APIs Operational
90 days ago
99.99 % uptime
Today
Account Updater ? Operational
90 days ago
100.0 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
99.98 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
99.99 % uptime
Today
Direct Debit API Operational
90 days ago
100.0 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
99.97 % uptime
Today
3DS V2 Operational
90 days ago
99.99 % uptime
Today
Webhooks Notification Delivery API ? Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
99.99 % uptime
Today
ApplicationXP Onboarding ? Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
100.0 % uptime
Today
PXP Webhost API Operational
90 days ago
99.99 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
90 days ago
100.0 % uptime
Today
Merchant Test Operational
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
90 days ago
99.99 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
99.99 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
BORGN (Borgun) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
eps-Payment (PSA) ? Operational
90 days ago
99.97 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
FIS ? Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
99.96 % uptime
Today
Global Payments Operational
90 days ago
99.97 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer Operational
90 days ago
99.99 % uptime
Today
Interchecks ? Operational
90 days ago
99.94 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) ? Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
Mazooma ? Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
Multibanco ? Operational
90 days ago
99.93 % uptime
Today
PayPal Operational
90 days ago
99.95 % uptime
Today
Paysafe Acquiring RS2 - Batch Processing Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Invoices Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Real-Time Processing Operational
90 days ago
99.98 % uptime
Today
Thredd ? Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
99.99 % uptime
Today
US Banking Funding Services ? Operational
90 days ago
100.0 % uptime
Today
Venmo (Braintree) ? Operational
90 days ago
100.0 % uptime
Today
VIP Preferred ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

MCPS Planned failover Apr 27, 2025 00:00-06:30 UTC

Please be advised that on Sunday April 27 at 00:00AM – 06:30 AM UTC, Paysafe will be performing a maintenance.

Additional monitoring will be in place during and post the maintenance.

Some MCPS related applications impact may be expected . If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Posted on Apr 22, 2025 - 08:07 UTC

Paysafe Planned Maintenance Apr 30, 2025 21:00-23:00 UTC

We will be undergoing scheduled maintenance on Viafintech during the indicated time.
There is an expected downtime of the service up to 10 minutes for the entire maintenance window.

Reference ID: CHG0278504

Posted on Apr 24, 2025 - 11:50 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0258504

Apr 25, 18:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Reference ID: INC0258504

Apr 25, 17:47 UTC
Update - We are continuing to work on a fix for this issue.
Apr 25, 16:31 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0258504

Apr 25, 15:57 UTC
Investigating - We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0258504

Apr 25, 15:41 UTC
Resolved - This incident has been resolved.
Apr 25, 15:35 UTC
Investigating - We are investigating issues with our SafetyPay Service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0258504

Apr 25, 15:25 UTC
Resolved - The incident has been resolved successfully.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256673

Apr 25, 07:14 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0256673

Apr 24, 15:09 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0256673

Apr 3, 21:38 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0256673

Apr 3, 21:17 UTC
Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 11:58 UTC
Scheduled - Please be advised that from 5 PM on Thursday April 24 to 8:00 PM UTC, Paysafe will be performing a maintenance on the selected components.

Additional monitoring will be in place during and post the maintenance.
During the maintenance window an increase in latency or transactional failures for a total of 30 minutes may be observed. If you do experience any report or file delays, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0279084

Apr 24, 11:54 UTC
Resolved - The incident has been resolved successfully and the affected funds have been sent as late as 20th of April.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe

Reference ID: INC0257941

Apr 24, 12:31 UTC
Monitoring - Our provider has implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID:INC0257941

Apr 23, 07:50 UTC
Update - Please be advised that if your funds have not been received today, it appears your account was regrettably affected by the batching delay. Due to bank closures for Easter, your funds will be posted on the next business day, Tuesday April 22.
Thank you for your understanding.

Apr 18, 08:02 UTC
Update - We are continuing to investigate this issue.
Apr 17, 11:11 UTC
Investigating - Dear All, 

Please be advised that we are investigating an issue that may cause delays with the batching for EU Acquiring RS2. 

Kind Regards,

Reference ID:INC0257941

Apr 17, 11:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 11:00 UTC
Scheduled - Please be advised that our partner Pavilion Payments will be performing planned maintenance on their VIP Preferred service during the mentioned time frame.

Reference ID: CHG0279171

Apr 24, 10:19 UTC
Resolved - Please be informed that experience short-live outrate of our services mentioned below.
The incident has been resolved successfully, and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 03:10 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 02:45 UTC
Investigating - We are investigating a potential issue with our 3DS V2 service and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 24, 02:20 UTC
Resolved - Please be informed that experience short-live outrate of our services mentioned below.
The incident has been resolved successfully, and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 03:10 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 02:45 UTC
Investigating - We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 24, 02:20 UTC
Resolved - Please be informed that experience short-live outrate of our services mentioned below.
The incident has been resolved successfully, and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 03:09 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 02:46 UTC
Investigating - We are investigating a potential issue with our Customer Vault service and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 24, 02:20 UTC
Resolved - Please be informed that experience short-live outrate of our services mentioned below.
The incident has been resolved successfully, and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 03:09 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0258349

Apr 24, 02:46 UTC
Investigating - We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 24, 02:20 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0258344

Apr 24, 00:28 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0258344

Apr 24, 00:18 UTC
Investigating - We are investigating (a) potential issue(s) with the service(s) mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0258344

Apr 24, 00:12 UTC
Apr 23, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0258324

Apr 23, 18:59 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

Reference ID:INC0258324

MIM Paysafe

Apr 23, 18:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:20 UTC
Scheduled - Please be advised that our partner Pacilion Payments will be performing planned maintenance on their VipPreferred service.
Apr 23, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Scheduled - Please be advised that on Wednesday April 23 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0278565

Apr 21, 15:57 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258243

Apr 23, 07:42 UTC
Identified - Our provider PSAustria has identified the root cause and is working on implementing a solution.
MIM Paysafe

Reference ID: INC0258243

Apr 23, 07:11 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0258243

Apr 23, 06:42 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:30 UTC
Scheduled - Dear All,

Please be advised that on Tuesday April 22 from 05:30 PM PST to 07:30 PM PST ( April 23 - 00:30 UTC to 02:30 UTC ) Paysafe will be performing a maintenance of several iPayment services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0278705

Best Regards,

Apr 21, 16:38 UTC
Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Scheduled - Dear All,

Please be advised that on Tuesday April 22 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0278516

Best Regards,

Apr 21, 16:09 UTC
Apr 21, 2025
Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 UTC
Scheduled - Due to the holiday on Friday April 18 , Peoples Group funding and settlements will not be processed on Friday and will instead be processed on the next business day, Monday April 21, 2025.
Apr 11, 15:48 UTC
Apr 20, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation.
MIM Paysafe

Reference ID:INC0258038

Apr 20, 08:21 UTC
Investigating - We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 20, 07:39 UTC
Resolved - Please be advised we experienced a degradation with PayPal services between 06:04 UTC and 06:34 UTC
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0258037

Apr 20, 06:45 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.

MIM Paysafe

Reference ID: INC0258034

Apr 20, 02:56 UTC
Investigating - We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0258034

Apr 20, 02:23 UTC
Apr 19, 2025

No incidents reported.

Apr 18, 2025
Apr 17, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. Please note that the errors were restricted to VISA transactions. We value your partnership and appreciate your understanding while our partner Interchecks was remediating the situation.
MIM Paysafe

Reference ID:INC0258006

Apr 17, 23:15 UTC
Investigating - We are investigating a issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0258006

Apr 17, 22:32 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. Please note that the errors were restricted to VISA transactions. We value your partnership and appreciate your understanding while our partner Fiserv was remediating the situation.
MIM Paysafe

Reference ID:INC0258008

Apr 17, 23:14 UTC
Investigating - We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.

Further updates will follow.

Reference ID: INC0258008

MIM Paysafe

Apr 17, 22:09 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 UTC
Scheduled - Please be advised that on Thursday April 17 from 6:00-8:00 AM ET (10-12 PM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.


There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0274666

Apr 14, 15:59 UTC
Apr 16, 2025
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled - Please be advised that on Wednesday, April 16 from 4:00-6:00 AM ET (08:00-10:00 UTC),
Paysafe will be performing maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.

There is no impact expected on real-time processing, however, there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal.
If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0277722

Apr 14, 15:48 UTC
Apr 15, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.

We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0257762

Apr 15, 23:15 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0257762

Apr 15, 21:59 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0257762

Apr 15, 19:35 UTC
Update - Please note that upon further investigation, the impact is confirmed to be limited to myPaysafecard IBAN feature. Teams continue to investigate the issue. Thank you for your understanding.
Apr 15, 18:21 UTC
Investigating - We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0257762

Apr 15, 16:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 08:00 UTC
Scheduled - Please be advised that on Tuesday April 15 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of their production environment. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Reference ID: CHG0277889

Apr 14, 18:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:45 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on eCash.
Some eCash Applications may be affected.

Reference ID: CHG0277627

Apr 14, 19:56 UTC
Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:01 UTC
Scheduled - Please be advised that on Monday April 14th from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance of one of its micro services. Additional monitoring will be in place during and post the maintenance.

There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.

Apr 11, 12:02 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 08:00 UTC
Scheduled - Please be advised that on Monday April 14 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance in one of their main databases. Additional monitoring will be in place during and post the maintenance.

During the maintenance window you may experience downtime of our services for up to 1 minute.
If you have any questions or concerns, please do not hesitate to contact Paysafe immediately.

Reference ID: CHG0276760

Apr 7, 17:10 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0257612

Apr 14, 08:33 UTC
Investigating - We are investigating a potential issue with our Card Payments processing services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 14, 07:20 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0257612

Apr 14, 08:32 UTC
Investigating - We are investigating a potential issue with our Unity Payments API services and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 14, 07:20 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.

MIM Paysafe

Reference ID: INC0257597

Apr 12, 13:19 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Apr 12, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 UTC
Scheduled - Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.

This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.

Reference ID: CHG0274392

Mar 13, 18:12 UTC