Paysafe
Investigating - Dear All,

Please be advised that we have identified an discrepancy with the display of transaction IDs.

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0255434

Mar 21, 2025 - 10:22 UTC
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal.
The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible.
- Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480
- Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870

MIM Paysafe

Mar 18, 2025 - 11:39 UTC
Skrill Operational
90 days ago
99.99 % uptime
Today
Skrill API Operational
90 days ago
100.0 % uptime
Today
Skrill Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Skrill Marketing Website Operational
90 days ago
100.0 % uptime
Today
Skrill Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Skrill Mobile Application Operational
90 days ago
99.99 % uptime
Today
Skrill Status Notifications Service Operational
90 days ago
100.0 % uptime
Today
Neteller Operational
90 days ago
99.99 % uptime
Today
Neteller API Operational
90 days ago
100.0 % uptime
Today
Neteller Consumer Wallet Operational
90 days ago
100.0 % uptime
Today
Neteller Gateway Operational
90 days ago
100.0 % uptime
Today
Neteller Marketing Website Operational
90 days ago
100.0 % uptime
Today
Neteller Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Neteller Mobile Application Operational
90 days ago
99.99 % uptime
Today
Paysafecard (merchant) Operational
90 days ago
99.96 % uptime
Today
PSC Payment Operational
90 days ago
100.0 % uptime
Today
PSC Payment myPaysafe Operational
90 days ago
100.0 % uptime
Today
PSC Payout & Refund Operational
90 days ago
100.0 % uptime
Today
Paysafecash Payment Operational
90 days ago
99.99 % uptime
Today
eCash PagoEfectivo Operational
90 days ago
99.99 % uptime
Today
eCash SafetyPay Operational
90 days ago
100.0 % uptime
Today
eCash Settlement Report Operational
90 days ago
99.71 % uptime
Today
eCash Store Locator B2B Operational
90 days ago
100.0 % uptime
Today
Paysafecard (distributor) Operational
90 days ago
99.99 % uptime
Today
Pin On Demand Distribution Operational
90 days ago
99.99 % uptime
Today
Paysafecash Distribution Operational
90 days ago
99.99 % uptime
Today
eCash Reconciliation Files Operational
90 days ago
100.0 % uptime
Today
Rapid Transfer Operational
90 days ago
100.0 % uptime
Today
PagoEfectivo Operational
90 days ago
99.99 % uptime
Today
CIP Generation ? Operational
90 days ago
99.99 % uptime
Today
Merchant Portal (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
Merchant Notification (PagoEfectivo) ? Operational
90 days ago
100.0 % uptime
Today
SafetyPay Operational
90 days ago
100.0 % uptime
Today
Express Application ? Operational
90 days ago
100.0 % uptime
Today
Merchant Portal (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (SafetyPay) ? Operational
90 days ago
100.0 % uptime
Today
DirectWS (SOAP) ? Operational
90 days ago
100.0 % uptime
Today
MPIAPI (REST) ? Operational
90 days ago
100.0 % uptime
Today
Income Access Operational
90 days ago
99.99 % uptime
Today
Income Access - Event Relay System (S2S) Operational
90 days ago
100.0 % uptime
Today
Income Access - SFTP Operational
90 days ago
100.0 % uptime
Today
Income Access - Tracking Operational
90 days ago
100.0 % uptime
Today
Income Access - White Labels (Client Websites) Operational
90 days ago
99.96 % uptime
Today
White Label Wallet Operational
Wallet Management ? Operational
Payments ? Operational
Prepaid Cards ? Operational
Webhooks ? Operational
Merchant Portals Operational
90 days ago
99.99 % uptime
Today
iAccess Operational
90 days ago
100.0 % uptime
Today
MCPS Instore Operational
90 days ago
100.0 % uptime
Today
NetBanx Back Office Operational
90 days ago
100.0 % uptime
Today
OPTIC Portal Operational
90 days ago
99.99 % uptime
Today
Processing and APIs Operational
90 days ago
99.99 % uptime
Today
Account Updater ? Operational
90 days ago
100.0 % uptime
Today
AMR Operational
90 days ago
100.0 % uptime
Today
Automated onboarding (Payfac & Simplified onboarding) Operational
90 days ago
100.0 % uptime
Today
Batch Upload Operational
90 days ago
100.0 % uptime
Today
Card payments API Operational
90 days ago
100.0 % uptime
Today
Checkout (Legacy) API Operational
90 days ago
100.0 % uptime
Today
Checkout V1 Operational
90 days ago
100.0 % uptime
Today
Checkout V2 Operational
90 days ago
100.0 % uptime
Today
Customer Vault API Operational
90 days ago
100.0 % uptime
Today
Direct Debit API Operational
90 days ago
99.99 % uptime
Today
Hosted API (UPP) Operational
90 days ago
100.0 % uptime
Today
Identity API Operational
90 days ago
100.0 % uptime
Today
Merchant Payments Operational
90 days ago
100.0 % uptime
Today
Onboarding API Operational
90 days ago
100.0 % uptime
Today
Paysafe.js Operational
90 days ago
100.0 % uptime
Today
Recurring billing API Operational
90 days ago
100.0 % uptime
Today
Prepaid API Operational
90 days ago
100.0 % uptime
Today
Unity Payments API Operational
90 days ago
99.99 % uptime
Today
3DS V2 Operational
90 days ago
99.99 % uptime
Today
Webhooks Notification Delivery API ? Operational
90 days ago
100.0 % uptime
Today
iGaming APMs Operational
90 days ago
100.0 % uptime
Today
iGaming - DW - iACH Operational
90 days ago
100.0 % uptime
Today
iGaming - Interchecks Operational
90 days ago
100.0 % uptime
Today
iGaming - Mazooma Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCard Operational
90 days ago
100.0 % uptime
Today
iGaming - PaysafeCash Operational
90 days ago
100.0 % uptime
Today
iGaming - Sightline API Operational
90 days ago
100.0 % uptime
Today
iGaming - Skrill Operational
90 days ago
100.0 % uptime
Today
iGaming - Venmo Operational
90 days ago
100.0 % uptime
Today
iGaming - VIP Preferred Operational
90 days ago
100.0 % uptime
Today
Direct Marketing Operational
90 days ago
99.99 % uptime
Today
ApplicationXP Onboarding ? Operational
90 days ago
100.0 % uptime
Today
PXP Gateway Operational
90 days ago
100.0 % uptime
Today
PXP Webhost API Operational
90 days ago
99.99 % uptime
Today
TSYS USPP Funding Operational
90 days ago
100.0 % uptime
Today
Insight Operational
90 days ago
100.0 % uptime
Today
Non-Production Operational
90 days ago
100.0 % uptime
Today
Merchant Test Operational
90 days ago
100.0 % uptime
Today
Merchant & Partner Support phone lines Operational
90 days ago
100.0 % uptime
Today
Third Parties Operational
90 days ago
99.99 % uptime
Today
AMEX Operational
90 days ago
100.0 % uptime
Today
Apple Pay Operational
90 days ago
100.0 % uptime
Today
Barclays Gateway Operational
90 days ago
99.99 % uptime
Today
BMO (Bank of Montreal) Operational
90 days ago
100.0 % uptime
Today
BORGN (Borgun) Operational
90 days ago
100.0 % uptime
Today
Cardinal Commerce (3DS2) Operational
90 days ago
100.0 % uptime
Today
Clover Operational
90 days ago
100.0 % uptime
Today
eps-Payment (PSA) ? Operational
90 days ago
99.97 % uptime
Today
Equifax Operational
90 days ago
100.0 % uptime
Today
FIS ? Operational
90 days ago
100.0 % uptime
Today
Fiserv First Data Operational
90 days ago
99.99 % uptime
Today
Global Payments Operational
90 days ago
99.96 % uptime
Today
Handpoint (Interac) Operational
90 days ago
100.0 % uptime
Today
Interac e-Transfer Operational
90 days ago
99.99 % uptime
Today
Interchecks ? Operational
90 days ago
99.98 % uptime
Today
JP Morgan Chase Operational
90 days ago
100.0 % uptime
Today
LexisNexis (ThreatMetrix) ? Operational
90 days ago
100.0 % uptime
Today
Maxmind Operational
90 days ago
100.0 % uptime
Today
Mazooma ? Operational
90 days ago
100.0 % uptime
Today
MC Match Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
99.99 % uptime
Today
Multibanco ? Operational
90 days ago
99.96 % uptime
Today
PayPal Operational
90 days ago
99.95 % uptime
Today
Paysafe Acquiring RS2 - Batch Processing Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Invoices Operational
90 days ago
100.0 % uptime
Today
Paysafe Acquiring RS2 - Real-Time Processing Operational
90 days ago
99.98 % uptime
Today
Thredd ? Operational
90 days ago
100.0 % uptime
Today
TSYS Acquiring solutions Operational
90 days ago
99.99 % uptime
Today
US Banking Funding Services ? Operational
90 days ago
100.0 % uptime
Today
Venmo (Braintree) ? Operational
90 days ago
100.0 % uptime
Today
VIP Preferred ? Operational
90 days ago
100.0 % uptime
Today
Wells Fargo Operational
90 days ago
100.0 % uptime
Today
Worldpay Vantiv Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Partner Maintenance - WorldPay Mar 31, 2025 11:00-12:15 UTC

Please be advised that our partner WorldPay will be performing planned maintenance on their on the Core/RAFT test system.

Reference ID: CHG0275839

Posted on Mar 26, 2025 - 22:39 UTC

Partner Maintenance - People's group Apr 3, 2025 10:00-12:00 UTC

Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services.
No impact is expected.

Reference ID: CHG0275995

Posted on Mar 28, 2025 - 05:24 UTC

Partner Maintenance - Interac Apr 12, 2025 03:00-12:00 UTC

Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.

This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.

Reference ID: CHG0274392

Posted on Mar 13, 2025 - 18:12 UTC
Mar 31, 2025

No incidents reported today.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256458

Mar 28, 23:14 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0256458

Mar 28, 21:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 02:00 UTC
Scheduled - Please be advised that our partner WorldPay will be performing FL2 Firewall Hardware replacement and OS upgrade

Impact window 05:00-06:00 UTC

Reference ID: CHG0275838

Mar 26, 22:32 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256404

Mar 28, 09:40 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0256404

Mar 28, 09:22 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0256404

Mar 28, 09:17 UTC
Investigating - We are investigating potential issue with the Skrill and Neteller Mobile Applications and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0256404

Mar 28, 09:14 UTC
Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 02:00 UTC
Scheduled - Please be advised that our partner WorldPay will be performing planned MPLS Router Connectivity maintenance.

No service impact is expected.

Reference ID: CHG0275836

Mar 26, 22:22 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0256303

Mar 27, 03:08 UTC
Investigating - We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 27, 02:51 UTC
Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:15 UTC
Scheduled - Please be advised that our partner RS2 will be performing a maintenance to their BankWORKS® service .

Reference ID: CHG0275665

Mar 25, 16:05 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256214

Mar 26, 17:25 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0256214

Mar 26, 17:04 UTC
Update - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0256214

Mar 26, 15:40 UTC
Identified - We have identified an issue with processing Venmo transactions and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0256214

Mar 26, 15:32 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0256186

Mar 26, 06:23 UTC
Investigating - We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0256186

Mar 26, 05:47 UTC
Mar 25, 2025
Resolved - Please be advised we experienced a brief degradation of Hosted API (UPP) services.
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256097

Mar 25, 13:12 UTC
Mar 24, 2025
Resolved - The incident has been resolved successfully and the impacted service is fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0256022

Mar 24, 16:36 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0256022

Mar 24, 16:27 UTC
Investigating - We are investigating a potential issue with TSYS Acquiring solutions and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0256022

Mar 24, 16:16 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0255995

Mar 24, 10:50 UTC
Investigating - We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0255995

Mar 24, 10:45 UTC
Mar 23, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0255972

Mar 23, 08:34 UTC
Investigating - We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 23, 08:20 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 UTC
Scheduled - Please be advised that our partner Thredd will be performing a maintenance on Sunday – 23rd March 2025, between 01:00 GMT to 03:00 GMT (UK time).
Jan 27, 10:14 UTC
Mar 22, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0255964

Mar 22, 18:35 UTC
Investigating - We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0255964

Mar 22, 18:20 UTC
Mar 21, 2025

Unresolved incident: Incorrect display of transactionIDs in OPTIC portal.

Mar 20, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.

We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation.
If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0255767

Mar 20, 09:00 UTC
Investigating - We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0255767

Mar 20, 08:40 UTC
Resolved - This incident has been resolved.
Mar 20, 01:34 UTC
Investigating - We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

Further updates will follow.

SRO Paysafe

Mar 20, 01:17 UTC
Mar 19, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0255753

Mar 19, 21:34 UTC
Investigating - We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0255753

Mar 19, 21:20 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:45 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.

Reference ID: CHG0274373

Mar 17, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.

Reference ID: CHG0274704

Mar 17, 23:59 UTC
Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:53 UTC
Scheduled - Dear All,

Please be advised that during the above mentioned timeframe PS Austria will be performing maintenance.
The following service will not be available for customers from Unicredit Bank Austria during the specified time:
- EPS, EMS, BankIDENT


Reference ID:CHG0274595

Mar 18, 18:52 UTC
Mar 18, 2025
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0255594

Mar 18, 11:35 UTC
Investigating - We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 18, 11:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:46 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.

Reference ID: CHG0274394

Mar 17, 23:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:01 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.

Reference ID: CHG0268765

Mar 17, 23:54 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.
No service impact is expected.

Reference ID: CHG0274699

Mar 17, 23:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 08:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 05:45 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.

Reference ID: CHG0273488

Mar 17, 23:37 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:45 UTC
Scheduled - We will be undergoing scheduled maintenance during the indicated time on the services mentioned below.
No service impact is expected.

Reference ID: CHG0274513 / CHG0274514

Mar 17, 23:52 UTC
Mar 17, 2025
Resolved - Please be advised that the issue has been fixed and webhooks latency has subsided. Webhooks for transactions that were impacted will be updated within the next 60 minutes. Thank you for your understanding.

MIM Paysafe

Reference ID:INC0255537

Mar 17, 18:28 UTC
Monitoring - A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0255537

Mar 17, 18:01 UTC
Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0255537

Mar 17, 16:48 UTC
Update - We are investigating a potential issue with webhook delivery with payments.
Apologies for the impact this might have on your business.

Further updates will follow.

MIM Paysafe
Reference ID:INC0255537

Mar 17, 16:42 UTC
Investigating - We are investigating a potential issue with webhook delivery with payments.
Apologies for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 17, 16:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 UTC
Scheduled - Please be advised that our partner Pavilion Payments will be performing a maintenance on their VIP Preferred service. During the mentioned time frame (1PM - 1:30PM UTC) the service will experience potential traffic disruption for a few minutes.

Reference ID: CHG0274510

Mar 14, 20:48 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0255497

Mar 17, 03:23 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 17, 03:20 UTC
Resolved - The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0255497

Mar 17, 03:19 UTC
Investigating - We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Mar 17, 03:10 UTC