Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services. No impact is expected.
Reference ID: CHG0275995 Posted on
Mar 28, 2025 - 05:24 UTC
Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.
This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.
Reference ID: CHG0274392 Posted on
Mar 13, 2025 - 18:12 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256458
Mar 28, 23:14 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:40 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:22 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:17 UTC
Investigating -
We are investigating potential issue with the Skrill and Neteller Mobile Applications and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256303
Mar 27, 03:08 UTC
Investigating -
We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 17:25 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 17:04 UTC
Update -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 15:40 UTC
Identified -
We have identified an issue with processing Venmo transactions and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256186
Mar 26, 06:23 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised we experienced a brief degradation of Hosted API (UPP) services. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted service is fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:36 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:27 UTC
Investigating -
We are investigating a potential issue with TSYS Acquiring solutions and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255995
Mar 24, 10:50 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255972
Mar 23, 08:34 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 UTC
Scheduled -
Please be advised that our partner Thredd will be performing a maintenance on Sunday – 23rd March 2025, between 01:00 GMT to 03:00 GMT (UK time).
Jan 27, 10:14 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:35 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:20 UTC
Mar 21, 2025
Unresolved incident: Incorrect display of transactionIDs in OPTIC portal.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Reference ID: INC0255767
Mar 20, 09:00 UTC
Investigating -
We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255753
Mar 19, 21:34 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Mar 19, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:53 UTC
Scheduled -
Dear All,
Please be advised that during the above mentioned timeframe PS Austria will be performing maintenance. The following service will not be available for customers from Unicredit Bank Austria during the specified time: - EPS, EMS, BankIDENT
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255594
Mar 18, 11:35 UTC
Investigating -
We are investigating а potential issue with our RS2 provider and apologize for the impact this might have on your business.
Resolved -
Please be advised that the issue has been fixed and webhooks latency has subsided. Webhooks for transactions that were impacted will be updated within the next 60 minutes. Thank you for your understanding.
MIM Paysafe
Reference ID:INC0255537
Mar 17, 18:28 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0255537
Mar 17, 18:01 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0255537
Mar 17, 16:48 UTC
Update -
We are investigating a potential issue with webhook delivery with payments. Apologies for the impact this might have on your business.
Further updates will follow.
MIM Paysafe Reference ID:INC0255537
Mar 17, 16:42 UTC
Investigating -
We are investigating a potential issue with webhook delivery with payments. Apologies for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 17, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 UTC
Scheduled -
Please be advised that our partner Pavilion Payments will be performing a maintenance on their VIP Preferred service. During the mentioned time frame (1PM - 1:30PM UTC) the service will experience potential traffic disruption for a few minutes.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255497
Mar 17, 03:23 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255497
Mar 17, 03:19 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.