Please be advised that on Tuesday July 15 from 4:00-6:00 AM ET (08:00-10:00 UTC), Paysafe will be performing a maintenance in their alternate datacenter center. Additional monitoring will be in place during and post the maintenance.
There is no impact expected to real time processing however there is a possibility that a handful of in-flight transactions during the first 10 minutes of the work will take longer than normal. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Reference ID: CHG0270634 Posted on
Jul 09, 2025 - 15:32 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner PSAustria was remediating the situation. MIM Paysafe
Reference ID:INC0270639
Jul 11, 19:55 UTC
Monitoring -
Our provider PSAustria implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID: INC0270639
Jul 11, 19:36 UTC
Investigating -
Our partner EPS is investigating a potential issue with their services. We apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jul 10, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 UTC
Scheduled -
Please be advised that due to planned maintenance activity, the below services will experience temporary unavailability within the maintenance window, respectively:
• Transaction Processing will be unavailable for approximately 50-90 minutes. Any transactions attempted during this time will not be processed and will need to be re-submitted once maintenance is complete. • SFTP File Transfers (Uploads & Downloads) will be unavailable for approximately 90 minutes. • Portals will be temporarily unavailable for approximately 5-10 minutes.
Monitoring -
Our provider RS2 implemented a solution and we are monitoring the impacted services.
MIM Paysafe
Reference ID:INC0270094
Jul 8, 19:29 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jul 8, 06:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:45 UTC
Scheduled -
Please be advised that on Tuesday July 8th from 4:45 to 6:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0269561
Jul 4, 15:25 UTC
Investigating -
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Jul 3, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 13:00 UTC
Scheduled -
Please be aware, that during the time indicated above, BankWORKS web interfaces including WSM APIs, WebGUI and SelfServ will experience a downtime of 3 - 5 minutes. Acquiring services will not experience any downtime, while Issuing Services will experience a 20-second downtime.
Jun 25, 15:24 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0268937
Jul 3, 08:28 UTC
Update -
Please be advised we are continuing to investigate with the highest priority the incident affecting the availability of eCash reconciliation files in the Distributor Service Center. Yesterday's files are still not uploaded, but today's files are available. We are working to restore the missing files and identify the cause of the issue with SAP. Next update will be provided when more information is available.
Investigating -
We are investigating issues with our Reconciliation Files and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Completed -
The scheduled maintenance has been completed.
Jul 2, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 11:00 UTC
Scheduled -
Please be advised that on Wednesday 2, from 7:00-12:00 AM ЕТ, Paysafe will be performing a maintenance of several micro services. Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Possible impacted services: NBX Payment Processing: (Card Core, APM API)
Resolved -
This incident has been resolved.
Jul 1, 14:47 UTC
Monitoring -
Please be advised we experienced a technical issue that has affected batch processing and subsequent merchant payments. The issue is affecting EU Acquiring merchants who will experience a one business day delay.
We apologize for the impact this issue has on your business. We value your partnership and appreciate your understanding while we are remediating the situation. MIM Paysafe
Completed -
The scheduled maintenance has been completed.
Jul 1, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 UTC
Scheduled -
Please be aware, that during the time indicated above, BankWORKS web interfaces including WSM APIs, WebGUI and SelfServ will experience a downtime of 3 - 5 minutes. Acquiring services will not experience any downtime, while Issuing Services will experience a 20-second downtime.
Completed -
The scheduled maintenance has been completed.
Jun 30, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 08:00 UTC
Scheduled -
Please be advised that on Monday June 30 from 4:00-5:00 AM ET (8-9 AM UTC), Paysafe will be performing a maintenance of Hosted API (UPP). Additional monitoring will be in place during and post the maintenance.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Possible impacted services: Hosted API (UPP)
Jun 25, 13:42 UTC