Identified - The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256673
Apr 03, 2025 - 21:38 UTC
Investigating - We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Investigating - This is to notify that there will be delays with the March Fiserv Omaha merchant billing statements. We apologize for any inconvenience this may cause and will follow up once the statements have been loaded.
As a reminder, your Clover merchants can access their merchant statements directly through their Clover dashboard for faster visibility. Thank you.
Please be advised that we have identified an discrepancy with the display of transaction IDs.
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We apologize for the impact this might have on your business. Further updates will follow.
Investigating - Please be advised that Paysafe continues to work alongside vendor on remediating the below reported incidents in the Business portal. The root cause for both outstanding issues has been identified. The fixes will be deployed as soon as possible. - Rolling reserve corrections on Nov 20th and 21st, 2024 are not visible in the Business portal - IDENTIFIED / Reference ID: INC0253480 - Merchants may observe duplicate Payment fees in the Business portal - IDENTIFIED / Reference ID: INC0251870
We will be undergoing scheduled maintenance during the indicated time on Skrill and Neteller services. No service impact is expected. If you experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Reference ID:CHG0275390 Posted on
Mar 31, 2025 - 08:51 UTC
Please be advised that our partner Interac will be performing planned Mobile Pay / TSP maintenance event (Disaster Recovery (DR) Test). There is expected impact between 04:00 to 12:00 UTC - All transactions, provisions, and notifications, including In-App Purchases, CSP and LCM will not be processed.
This change applies exclusively to Mobile Wallet and In-App transactions. During the outage period, end users can continue to complete transactions using their physical debit cards.
Reference ID: CHG0274392 Posted on
Mar 13, 2025 - 18:12 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner SIBS (Multibanco) was remediating the situation. MIM Paysafe
Reference ID: INC0256894
Apr 3, 20:55 UTC
Investigating -
We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Moneris was remediating the situation. MIM Paysafe
Reference ID: INC0256814
Apr 3, 18:35 UTC
Identified -
Please be advised that following an issue with our partner Moneris, merchants integrated with Moneris will experience a delay in funding and reporting. We apologize for the impact this issue may have on your business. We value your partnership and appreciate your understanding.
Completed -
The scheduled maintenance has been completed.
Apr 3, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:00 UTC
Scheduled -
Please be advised that during the time frame mentioned above our partner People's Group will be performing a maintenance and e-Transfer services. No impact is expected.
Completed -
The scheduled maintenance has been completed.
Apr 2, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 UTC
Scheduled -
Please be advised that on Wednesday, April 2 from 4:00-6:00 AM ET (8-10 AM UTC), Paysafe will be performing a maintenance in their test environment.
There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while we were remediating the situation. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe
Reference ID: INC0256690
Apr 1, 23:18 UTC
Investigating -
We are investigating issues with our PagoEfectivo service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256594
Apr 1, 12:27 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID:INC0256594
Apr 1, 11:40 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID:INC0256594
Apr 1, 07:47 UTC
Investigating -
We are investigating potential issue with the OPTIC Portal and apologize for the impact this might have on your business. Some users may be logged off when navigating to the All Transactions tab when accessing the portal through the Single Sign-On. Further updates will follow.
Completed -
The scheduled maintenance has been completed.
Apr 1, 08:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:21 UTC
Scheduled -
Please be advised that on Tuesday April 1st from 4:45 to 7:45 AM UTC, Paysafe will be performing a release to a production environment for several eCash services. Additional monitoring will be in place during and post the maintenance. There is no impact expected. If you do experience any delays, transaction failures, or anything else unusual please alert Paysafe immediately.
Resolved -
This incident has been resolved.
Apr 1, 06:56 UTC
Investigating -
We are investigating issues with our PagoEfectivo Service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256523
Mar 31, 15:28 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256523
Mar 31, 15:08 UTC
Investigating -
We are investigatingotential issues with the services mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256458
Mar 28, 23:14 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:40 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:22 UTC
Identified -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256404
Mar 28, 09:17 UTC
Investigating -
We are investigating potential issue with the Skrill and Neteller Mobile Applications and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256303
Mar 27, 03:08 UTC
Investigating -
We are investigating а potential issue with our Fiserv (First Data) provider and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 17:25 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 17:04 UTC
Update -
The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress.
MIM Paysafe
Reference ID: INC0256214
Mar 26, 15:40 UTC
Identified -
We have identified an issue with processing Venmo transactions and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0256186
Mar 26, 06:23 UTC
Investigating -
We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
Please be advised we experienced a brief degradation of Hosted API (UPP) services. The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
Resolved -
The incident has been resolved successfully and the impacted service is fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:36 UTC
Monitoring -
A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress.
MIM Paysafe
Reference ID: INC0256022
Mar 24, 16:27 UTC
Investigating -
We are investigating a potential issue with TSYS Acquiring solutions and apologize for the impact this might have on your business. Further updates will follow.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255995
Mar 24, 10:50 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID:INC0255972
Mar 23, 08:34 UTC
Investigating -
We are investigating а potential issue with our provider Interac and apologize for the impact this might have on your business.
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 UTC
Scheduled -
Please be advised that our partner Thredd will be performing a maintenance on Sunday – 23rd March 2025, between 01:00 GMT to 03:00 GMT (UK time).
Jan 27, 10:14 UTC
Resolved -
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:35 UTC
Investigating -
We are investigating а potential issue with our eps-Payment (PSAustria) provider and apologize for the impact this might have on your business.
Further updates will follow.
MIM Paysafe
Reference ID: INC0255964
Mar 22, 18:20 UTC
Mar 21, 2025
Unresolved incident: Incorrect display of transactionIDs in OPTIC portal.